Summary
Work History
Education
Skills
Certification
Timeline
references
Generic

Kaela Baird

Proserpine QLD,QLD

Summary

I am a hard-working, dedicated and reliable professional actively seeking an opportunity to contribute to a successful and respected company such as yours. During my time with Community Solutions I have refined and developed my exceptional communication, time management and interpersonal skills, as well as a thorough understanding of windows, word, excel publisher and a number of service industry specific programs. I am now in a position to seize a greater opportunity and advance my career in an industry that I am passionate and excited to dive into. My achievements and experiences to date have awarded me skills that convince me if given the opportunity I can become an asset in any position requiring dedication, enthusiasm and reliability.

Work History

Support Services Trainee

Community Solutions
01.2020 - Current
  • Greet clients & direct inquiries accordingly, receive & respond to daily incoming calls, emails walk-ins and relating correspondents, manage suspended clients caseloads, contact clients & discuss sensitive information relative to their circumstances & progression, completing the open and closure procedure for the office, record management & filing, credit card transaction reconciliations & invoice coding, provide direct assistance to employment consultants and management team, manage employment consultants upcoming bookings and confirm appointments with clients in advance, sensitive document management & tracking to ensure compliance protocols are upheld, manage office stationary stocks, advanced administration & clerical duties, spreadsheet analysis, review and actioning, online customer assistance co-ordination, daily meeting minute tacking, compiling and distributing, postal document co-ordination.

Child Care Assistant

Proserpine Public Kindy
01.2018 - 01.2018
  • Responsible for caring for toddlers and young children in various environments and providing education, social, physical and intellectual support to aid appropriate development, preparation of daily task, materials, activities, games and meals, providing care for children such as, feeding, supervising and general cleaning of rooms, toys & equipment, encouraging of age appropriate learning and socialisation to ensure children learn basic skills and concepts such as communication, manners sharing etc.

Education

Certificate III - Community Services

Tafe QLD
Queensland
03.2021 - Current

Skills

Logistics support services

Telephonic Customer Support

Youth support

Meeting minutes

Office administration

Customer and client relations

Filing and data archiving

Time management

Account Reconciliation

Mail distribution

Administrative support

Telephone skills

Sorting and labeling

Mail handling

Certification

Certificate of Attainment – RSA

Timeline

Certificate III - Community Services

Tafe QLD
03.2021 - Current

Support Services Trainee

Community Solutions
01.2020 - Current

Child Care Assistant

Proserpine Public Kindy
01.2018 - 01.2018

references

Kristy Crothers - Youth worker at Headspace whitsundays

Phone: 0408505957

Christie Taylor- Youth Worker Proserpine youth space

Phone: 0423313525

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