Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAELA COBB

Hoppers Crossing,VIC

Summary

I am an experienced and highly self-motivated employee, who is bringing forward a variety of industry experience to my application. I have worked as a disability support worker for majority of my working years, however have recently been in the hospitality industry. I am eager to get back into a job that aligns more with my values and fulfils my purpose. I am passionate about self-development and using my knowledge to help others improve their quality of life. I also love trying new things and being outdoors. As an employee, I am dedicated to utilizing my skills to ensure I am aligning with a companies values and producing efficient work to succeed in my position as an employee.

Overview

4
4
years of professional experience

Work History

Bartender

The Centrefold Lounge
01.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.

Receptionist

Unisson Disability
11.2019 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.

Support Worker

Unisson Disability
11.2019 - 06.2022
  • Assistance with daily activities that include the clients personal hygiene, fitness, mobility and more
  • Support clients to access activities and outings in the community
  • Work in accordance with the medication administration policy, work health and safety procedures and client right's policies including privacy and confidentiality
  • Monitor the safety and well-being of the clients and report any concerns to the
  • Manager
  • Support clients to access activities and outings in the community
  • Support notes and client paper work
  • Liasing with other support workers and other relevant members of the healthcare profession
  • Attending regular meetings and engaging in regular updated training courses, both individually and with fellow colleagues
  • Documenting evidence to demonstrate that service procedures are followed.

Bottle Service Waitress/Bartender

SinCity Nightclub
11.2020 - 01.2021
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins
  • Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Worked flexible hours; night, weekend, and holiday shifts
  • Maintained energy and enthusiasm in fast-paced environment
  • Served customers and followed outlined steps of service.

Team Member

Wyong Milk Factory
05.2019 - 03.2020
  • Highly organized and efficient waiting tables
  • Delivering Food and Beverages
  • Cash Handling
  • Following and engaging with WHS practices
  • Till Operations
  • Customer Service
  • General cleaning duties
  • Preparing the store of a morning and evening for restaurant operation
  • Time Management

Education

Bachelor of Science - Social Work

University of Newcastle
Ourimbah, NSW

RCG & RSA - undefined

Ourimbah University
2019

HSC - undefined

Wyong High School
2017

Skills

  • Problem Solving
  • Ability to Multitask
  • Teamwork
  • Communication Skills
  • Fast Learner
  • Adaptability
  • Effective Time Management
  • Computer Skills
  • Ability to Work Under Pressure
  • Daily Living Support
  • Attentive to People
  • Independent Thinking
  • Multi-Line Telephone Systems
  • Customer Service
  • Time Management
  • Security Awareness
  • Daily Logs
  • Crisis Intervention

Timeline

Bartender

The Centrefold Lounge
01.2023 - Current

Bottle Service Waitress/Bartender

SinCity Nightclub
11.2020 - 01.2021

Receptionist

Unisson Disability
11.2019 - 06.2022

Support Worker

Unisson Disability
11.2019 - 06.2022

Team Member

Wyong Milk Factory
05.2019 - 03.2020

Bachelor of Science - Social Work

University of Newcastle

RCG & RSA - undefined

Ourimbah University

HSC - undefined

Wyong High School
KAELA COBB