Summary
Overview
Work History
Education
Skills
References
Timeline
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Kaelib Killick

Deeragun,QLD

Summary

Proven leader and adept problem-solver, I excelled at Coates Hire by driving customer satisfaction and fostering team collaboration. Leveraging CRM software and exceptional customer service skills, I significantly enhanced client relationships and operational efficiency. My experience spans emergency response to Incident Management and from Account Management to sales coordination, underlining my adaptability and resilience in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Customer Service Coordinator

Coates Hire
12.2018 - Current

Customer Service Coordinator - Feb 2024 - Current

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.

Geographical Account Manager - Oct 2021 - Feb 2024

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Customer Support Officer - Sep 2019 - Oct 2021

  • Maintained comprehensive knowledge of product offerings, enabling effective troubleshooting and problem-solving capabilities.
  • Participated actively in team meetings, contributing valuable insights towards the enhancement of overall customer experience strategies.

Sales Coordinator - Dec 2018 - Sep 2019

  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

Volunteer Firefighter

Queensland Fire And Emergency Services
08.2015 - Current
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Administered first aid and conducted emergent response management.
  • Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
  • Supported strong relationships between the fire department and neighbouring agencies through collaborative efforts during multi-unit training simulations.

First Officer

Queensland Fire And Emergency Services
02.2023 - 02.2024
  • Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
  • Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
  • Managed allocation of resources, optimizing budgetary planning and minimizing waste.
  • Executed strategic planning initiatives that aligned with overall organizational goals.
  • Facilitated cross-functional collaboration, leveraging diverse expertise to optimize problem-solving capabilities within the unit.

Local Cadet Leader

Police Citizens Youth Club
07.2022 - Current
  • Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
  • Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
  • Nurtured a culture of continuous improvement among both staff and cadets through ongoing education and professional development opportunities.
  • Developed and implemented mentorship program, pairing experienced cadets with newcomers to enhance learning and integration.

Education

Accredited Training - Australasian Inter-agency Incident Management

Queensland Fire & Emergency Services

High School Diploma -

Ormeau Woods State High School
Ormeau, QLD
12.2015

Skills

  • Call centre experience
  • CRM Software
  • Customer service excellence
  • Microsoft Outlook, Word, and Excel
  • Problem-Solving
  • Staffing coordination
  • Emergency Response
  • Inter-department collaboration
  • Stress tolerance and resilience
  • Emergency support
  • Drill Instruction
  • Child safety practices

References

Julia Henderson - Senior Constable / Local Cadet Co-ordinator - Police Citizens Youth Club (Emergency Service Cadets)

0429 877 475

Julia.Henderson@pcyc.org.au


Shayne Lepke - Assistant Branch Manager - Coates Hire

0403 649 003

Shayne.Lepke@coates.com.au

Timeline

First Officer

Queensland Fire And Emergency Services
02.2023 - 02.2024

Local Cadet Leader

Police Citizens Youth Club
07.2022 - Current

Customer Service Coordinator

Coates Hire
12.2018 - Current

Volunteer Firefighter

Queensland Fire And Emergency Services
08.2015 - Current

Accredited Training - Australasian Inter-agency Incident Management

Queensland Fire & Emergency Services

High School Diploma -

Ormeau Woods State High School
Kaelib Killick