Kaelin Wilkins
Bridgeman Downs,QLD
Summary
Dedicated professional with extensive experience in hospitality and customer service, focused on creating engaging member experiences. Proven ability to streamline operations and manage multiple venues, while building trust-driven relationships that enhance client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Account Manager
Cleanskin Coffee Company
Brisbane
09.2025 - Current
- Managed portfolio of hospitality clients, fostering service-driven relationships built on trust and reliability.
- Delivered exceptional customer experience through regular onsite visits, proactive communication, and personalized support, enhancing client satisfaction.
- Collaborated with internal teams to streamline communication, manage stock, and deliver services on time.
- Coordinated equipment installations and logistics at client sites, ensuring operational readiness and seamless daily operations.
- Troubleshot issues and performed minor repairs to minimize disruptions and maintain high service standards.
- Provide hands-on product training and support to teams, ensuring consistency and product quality and confidence.
Group Venue Manager
Blackwood Corporate Group
Brisbane
03.2020 - 08.2025
- Managed multiple venue operations, improving service quality and increasing customer satisfaction.
- Developed and implemented strategic plans that increased venue profitability and expanded market presence.
- Monitored financial performance, prepared budgets, and controlled expenses to maximize revenue.
- Led and trained diverse staff, promoting collaboration and enhancing operational efficiency.
- Coordinated scheduling and administrative tasks, optimizing daily operations across multiple venues.
- Ensured compliance with health and safety regulations and company policies across all venues.
- Collaborated with vendors and suppliers, securing timely service delivery for venue requirements.
- Facilitated cross-departmental communication channels to enhance operational coordination and support.
Supervisor / Lead Barista
Butcher Baker Coffee Maker
02.2018 - 11.2019
- Trained and mentored barista team members, enhancing skills and promoting teamwork.
- Supervised daily cafe operations, enhancing workflow and delivering high-quality customer service.
- Implemented cash handling and point-of-sale procedures, ensuring accuracy in transactions.
- Managed inventory and coordinated supply orders, optimizing stock levels and minimizing waste.
- Maintained cleanliness and safety standards in compliance with health regulations and company policies.
Cafe Owner
Bean & Gone
The Gap
06.2015 - 01.2017
- Owned and operated a successful cafe in The Gap, managing all aspects of daily operations and customer service.
- Managed budgeting, expense control, and revenue analysis to drive profitability.
- Coordinated staff scheduling, supplier communications, and inventory tracking to streamline daily operations.
- Led staff training and performance management to cultivate positive work environment and strengthen team cohesion.
- Maintained supplier relationships, negotiated contracts, and ensured timely procurement of goods and services.
- Ensured compliance with health and safety regulations, food hygiene standards, and local licensing requirements.
Education
Year 12 Certificate -
Aspley State High School
Certificate III - Hospitality, Tourism and Event Management
Skills
- Client relationship management
- Project coordination
- Booking and scheduling
- Operations management
- Dynamic multitasking
- Problem solving
- Creative solutions
- Pragmatic solutions
- Support strategies
- Customer service excellence
- Interpersonal communication
- Rapport building
- Team collaboration
- Positive attitude
- Solution-focused mindset
References
- Nadia Borzillo, Office Manager, Cleanskin Coffee Company, Brisbane, QLD, 0418 734 077
- James Logue, Operations Manager, Blackwood Corporate Group, Brisbane, QLD, 0423 712 365
Accomplishments
Employee Of The Year 2023 and 2024
Timeline
Account Manager
Cleanskin Coffee Company
09.2025 - Current
Group Venue Manager
Blackwood Corporate Group
03.2020 - 08.2025
Supervisor / Lead Barista
Butcher Baker Coffee Maker
02.2018 - 11.2019
Cafe Owner
Bean & Gone
06.2015 - 01.2017
Year 12 Certificate -
Aspley State High School