Kaelyn McCulloch
Albany Creek,QLD
Summary
With a friendly demeanor and a strong work ethic. I consistently provide dependable and diligent performance in all tasks. Eager to learn and contribute, I approach each task with enthusiasm and dedication. My diverse experience in both employment and volunteer roles has provided valuable insight into the demands of retail and hospitality positions, while also honing essential life skills such as effective communication, respect for others, adaptability, accountability, and unwavering commitment to excellence. I am prepared to apply these skills and experiences to thrive in a retail or hospitality environment, contributing significantly to team success and customer satisfaction
Overview
3
3
years of professional experience
Work History
Retail Assistant
Priceline Pharmacy
07.2023 - 02.2024
- Welcome valued customers with a friendly, clear, concise tone with a calm, composed and warm demeanor
- Deliver a customer focused shopping experience for every customer so they have an enjoyable experience
- Fulfilling customer needs through product knowledge and helping select products or services
- Inform customers about in-store promotions and deals and generate customer interest
- Work collaboratively as part of team to increase productivity and develop healthy relationships
- Ability to work in a fast-paced environment whilst remaining calm to ensure the needs of the customer are met
- Collaborate with team members to achieve sales targets
- Participate in training sessions to stay updated on product knowledge, sales techniques, and company policies
- Assist with merchandising efforts, including setting up displays, arranging product placement, and creating visual presentations
- Promote and explain to new members the benefits of joining Priceline Sister Club Card rewards
- Well-presented to promote a positive image of the business
- Successfully receive and process customer orders and payments efficiently
- Complete transactions utilizing Point of Sale system (POS) and EFTPOS operations
- Balancing and reconciling cash float before and after shift
- Follow all correct procedures at the end of your shift prior to leaving the register
- Maintain cleanliness and tidiness of cash register and counter area
- Ensure all unsold stock from cash registers is returned to the shelves as quickly as possible
- Follow WHS and Hygiene procedures to remove or minimize hazards, within the scope of responsibilities and competencies
- Maintain a clean and organized store environment by restocking shelves, product labeling tidying displays, and ensuring aisles are organised and clear.
Front of House Waitress
Crepe Café Aspley
08.2021 - 10.2022
- Welcome customers in a friendly, clear, concise tone with a calm, composed, and warm demeanor
- Provided excellent customer service by attending to customer needs promptly.
- Actively listening and patiently whilst dealing with customer complaints efficiently and accurately so the customer is left feeling satisfied
- Ability to work in a fast-paced environment whilst remaining calm to ensure the needs of the customer are met
- Well-presented to promote a positive image of the business
- Familiarising guests with menu and daily specials
- Successfully receive and process customer orders and payments efficiently
- Delivering meals and beverages to customers rapidly and accurately
- Complete transactions using electronic register utilising Point of Sale system (POS) and EFTPOS
- Operated POS terminals to input orders, split bills and calculate totals
- Restock service points with new stock items and menus
- Follow WHS and Hygiene procedures to remove or minimize hazards, within the scope of responsibilities and competencies
- Work collaboratively as part of team to increase productivity and develop healthy relationships
- Assist with table setting by placing appropriate tableware, utensils, and napkins
- Responsible for memorizing menu items, daily specials and prices.
- Cross-trained in other positions within the front-of-house team such as hostess or barista
- Maintained cleanliness of the dining area, including tables, chairs and floors.
- Performed opening and closing duties as assigned such as setting up the restaurant for service and cleaning up after service has ended.
- Communicated with kitchen staff regarding customer allergies or preferences if needed.
- Assisted other waitstaff members during peak hours when needed.
- Monitored guest satisfaction levels throughout their visit by providing friendly conversation and addressing any complaints or concerns swiftly and courteously.
Education
High School Diploma -
Aviation High School
01.2023
Skills
- POS System Operation
- Product Merchandising
- Cash Handling Accuracy
- Upselling strategies
- Payment Processing
- Product Knowledge
- Customer Service
- Reliable and Responsible
- Active Listening
- Brand Promotion
- Merchandising and Display
- Positive Customer Engagement
- Product and Service Sales
- Strong Communication and Interpersonal Skills
- Store Organization
- Store Policies and Procedures
- Friendly and Helpful
- Engaging with Diverse Customers
- Adaptability and Flexibility
- Register Opening and Closing
- Teamwork and Collaboration
- Item Ticketing and Pricing
WORK EXPERIENCE PLACEMENTS
Kedron Wavell Services Club
June 21 – 25, 2021
Waitress
- Welcome customers in a friendly, clear, concise tone with a calm, composed and warm demeanor
- Interact with the customer to ensure they have an enjoyable experience by being attentive, courteous, and friendly
- Actively listening and patiently whilst dealing with customer complaints efficiently and accurately so the customer is left feeling satisfied
- Ability to work in a fast-paced environment whilst remaining calm
- Well-presented to promote a positive image of the business
- Familiarising guest with menu and daily specials
- Successfully receive and process customer orders and payments efficiently
- Delivering meals and beverages to customers rapidly and accurately
- Complete transactions using electronic register utilising Point of Sale system (POS) and EFTPOS
- Maintain cleanliness and tidiness of dining, work, and equipment areas
- Follow WHS and Hygiene procedures to remove or minimize hazards, within the scope of responsibilities and competencies
- Work collaboratively as part of team to increase productivity and develop healthy relationships
- Assist with table setting by placing appropriate tableware, utensils, and napkins
Milk & Froth Coffee Shop
June 28, 2021
Shop Assistant
- Serving customers coffee and food
- Receiving customer orders and payment
- Cashiering / Cash handling
- Maintaining a clean dining area
- Cleaning work area and equipment
- Communicated clearly and positively with guest and co-workers
Central Queensland Capras
April 15 – 19, 2020
Junior Assistant
- Stocking fridges with beverages for corporate sponsors in the Capras corporate box
- Preparing napkins, plates, cups, tablecloths, and other similar items for corporate catering on game day
- Filing and laminating signs / paperwork
- Counting and organising merchandise stock
- Re-stocking Capras merchandise tent as required
PROFESSIONAL DEVELOPMENT
- Queensland Drivers License, 03/2024, Current, Learners License
- La Pont Language Centre, 02/2024, 03/2024, Korean Beginner Level 1
- Blueprint Career Development, 08/2022, 12/2023, Certificate 2 in Hospitality (School Based)
- The Coffee Commune, 07/2022, Certificate of Attendance, Espresso Coffee Skills (3-hour program)
- Blueprint Career Development, 06/2022, Statement of Attainment, Provide responsible service of alcohol (SITHFAB002), Provide responsible gambling services (SITHGAM001)
- CSTC Pty Ltd, 06/2022, Statement of Attainment, Provide First Aid & CPR
REFERENCES
Available on request
Timeline
Retail Assistant
Priceline Pharmacy
07.2023 - 02.2024
Front of House Waitress
Crepe Café Aspley
08.2021 - 10.2022
High School Diploma -
Aviation High School
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