Bartending
KAELYN ROBERTSON
Hospitality manager
North Melbourne
Summary
Personable and energetic person committed to delivering excellence in all facets of customer service and administrative support. Honed competencies in communication, problem-solving, organization, and scheduling. Latest position as a duty manager at a multi-level bar and restaurant, resulting in knowledge of all types of products. Highly organized and detail-oriented nature ensures accuracy and consistency in all tasks. Hospitality experience providing deep understanding of front-of-house systems as well as behind-the-scenes operations: inventory management, reservations, marketing, rostering, budgets, and report writing. Adept at working seamlessly with team members, anticipating customer needs, and effectively navigating any situation. Varied experience in reception work, client services, front-of-house service, food preparation, and animal care. Focus on delivering personalized service to both internal and external members. Quick learner able to easily apply previous core skills to any business.
Overview
10
10
years of professional experience
Work History
DUTY MANAGER
State of Grace - AVC
01.2022 - 11.2024
- Trained employees in essential job functions.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Supervised and coordinated teams to maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Served as the primary point of contact for VIP guests, ensuring personalized service prior to and during bookings or functions.
- Set-up for events, running of events and reconciliation of accounts.
- Managed staff rosters for optimal coverage, referring to labor budgets and business needs.
- Inventory management, ordering supplies as needed to maintain adequate stock levels.
- Applied strong leadership and problem-solving skills to maintain efficiency across all areas of the venue.
- On-boarding of new employees.
- Acting as host at the entrance of the venue, ensuring all guests were welcomed, seated and made aware of all facilities available.
- Tracking bookings, altering floorplans, contacting guests to confirm needs and updating systems in-real-time to maximize use of venue space.
DUTY MANAGER
Lukumades
11.2021 - 07.2022
- Opening & closing venue
- Fulfilling pre-orders and deliveries
- Tracking and management of online ordering systems
- Coffee making
- Food preparation
- Management of junior staff
CLIENT SERVICES OFFICER
Apprenticeship Support Australia Powered by VCCI
01.2020 - 07.2021
- In-coming and out-bound calls
- Assessed claims and assisted in processing of Government issued grants
- Welfare checks on apprentices
- Preparing info-packages
- Scheduling appointments for field officers
- Provided ongoing support to clients throughout the lifecycle of their relationship with the company, ensuring long-term satisfaction and retention.
- Resolved escalated customer issues promptly, fostering trust and demonstrating commitment to outstanding service.
- Maintained up-to-date knowledge of product and service changes.
Veterinary Receptionist and Assistant
Melton Veterinary Clinic
01.2019 - 01.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Supported veterinary team as a nurse while completing a Certificate in Veterinary Nursing
SALES ASSISTANT
Baker's Delight - Werribee Central
10.2014 - 01.2020
- Customer service
- Cashing up
- Teaching junior staff
- Preparing & decorating pastries
- Fundraising activities
VOLUNTEER
Lost Dogs' Home - Behavioral Department
01.2018 - 01.2019
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Completed daily tasks in the shelter including enrichment and walking of dogs and cleaning enclosures.
- Reporting back to staff about daily tasks and informing them of any uncompleted tasks of issues that need addressing.
Education
Certificate III - business
Melbourne Polytechnic
Certificate III - animal studies
ACVN
Victorian Certificate of Education - undefined
Werribee Secondary College
Skills
Team supervision
Qualifications
- SITHFAB002, RSA, 11/28/21
- HTLAID011, First Aid Certificate
- HTLAID009, CPR
- SITHFAB005, Prepare and serve espresso coffee
- SITXFSA001, Use hygienic practices for food safety
- SITXFSA002, Participate in safe food practices
- BSB30115, Certificate III in business, 01/21
- Certificate III in animal studies, 12/19
- Victorian Certificate of Education, 11/16
Interests
Drawing & animation
Music
Event co-ordination
Timeline
DUTY MANAGER
State of Grace - AVC
01.2022 - 11.2024
DUTY MANAGER
Lukumades
11.2021 - 07.2022
CLIENT SERVICES OFFICER
Apprenticeship Support Australia Powered by VCCI
01.2020 - 07.2021
Veterinary Receptionist and Assistant
Melton Veterinary Clinic
01.2019 - 01.2020
VOLUNTEER
Lost Dogs' Home - Behavioral Department
01.2018 - 01.2019
SALES ASSISTANT
Baker's Delight - Werribee Central
10.2014 - 01.2020
Certificate III - animal studies
ACVN
Victorian Certificate of Education - undefined
Werribee Secondary College
Certificate III - business
Melbourne Polytechnic
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