Summary
Overview
Work History
Education
Skills
Sports:
Timeline
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Kaesi Baker

Fadden,ACT

Summary

Hardworking and passionate job seeker with strong organizational skills, who is an extremely well organised. I am seeking a challenging position that demands exceptional professionalism and offers definite career development. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Service Receptionist

Gerald Slaven – Ford Australia
08.2022 - Current
  • Daily face to face with customer service
  • Demonstrated outstanding customer service, resolved customer concerns, and helped build customer loyalty.
  • Checking customers vehicles in/out and ordering parts
  • Answering phone system, managing customers booking, ensuring there is enough time for specific job for each individual technician.
  • Quotes and billing for customers vehicles
  • Organizing office supplies, paperwork, filing
  • Working together with different departments so coordinate our days to run smoother.
  • Putting through our receipts of sales made through our computer system.
  • Sending emails to customers/colleagues
  • Daily contact with Ford Australia to organize loan vehicles for customers who need a vehicle for extended time.

Au Pair

Au Pair In America
12.2020 - 07.2022
  • Provided full-time care for two children aged 2 and 6. Responsibilities included transportation to and from school and extracurricular activities, preparing meals, and overseeing homework.
  • Skilled in communication, time management, and creating fun and educational activities for children.
  • Capable of identifying and resolving safety issues in various situations, resulting in a safer environment for children
  • Able to communicate effectively in different cultural and language settings resulting in increased child safety.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Taught children basic life skills, manners and personal hygiene.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Worked with parents to develop and implement discipline programs to promote positive behaviour.

Au Pair

Au Pair in America
12.2019 - 12.2020
  • Provided full-time care for one child aged 8months: Responsibilities included transportation to and from playgroup and extracurricular activities, preparing meals, and light housekeeping.
  • Collaborated with parents to establish a positive and healthy routine for the children resulting in improved behaviour and sleep patterns.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.
  • Planned and guided age-appropriate tasks like reading and crafts,
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Regularly traveled with family to help with vacation activities and childcare.

Quarry Truck Driver

Holcim
09.2019 - 12.2019
  • Delivery of bulk quarry materials and recyclables, which includes responsibility for compliance with axle weights
  • Ensuring customers and the public are treated in a courteous and professional manner and the vehicle is presented clean and tidy
  • Conducting daily prestart checks on the vehicle and reporting maintenance required
  • Conducting daily fitness for duty checks, presenting to work in a fit for duty manner in accordance with national and fatigue law.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

No Degree - Year 12 Certificate

Erindale College
Wanniassa, ACT
09.2019

Skills

  • Articulate communicator with appreciation for different communication styles required when working with other team members or with customers
  • Honest and Reliable: Strong morals and ethics ensure honesty, reliability, and ability to undertake tasks responsibly
  • Flexible: Understanding of need to remain flexible to support last-minute demands and changes Comfortable in changing environments and situations, ensuring ability to always remain flexible and adaptable
  • IT applications/Computer Literacy
  • Microsoft applications – Outlook, Word, Excel
  • Tian DMS (Dealer Management System)
  • Xtime – Automotive Service Experience Platform

Sports:

 I have played rugby league since I was 16, and have been with the Tuggeranong Bushranger's, since moving back from America. I am also a part of the clubs Fundraising committee; my love for football has led me to taking on the role as coach; for the under 6 Valley Dragons rugby league team.

Timeline

Service Receptionist

Gerald Slaven – Ford Australia
08.2022 - Current

Au Pair

Au Pair In America
12.2020 - 07.2022

Au Pair

Au Pair in America
12.2019 - 12.2020

Quarry Truck Driver

Holcim
09.2019 - 12.2019

No Degree - Year 12 Certificate

Erindale College

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Kaesi Baker