Kahla Olive-Hall

• Provided crisis intervention services when needed, ensuring the safety and well-being of clients during difficult moments.
• Enhanced client recovery by developing and implementing individualized treatment plans tailored to their specific needs.
• Conducted group therapy sessions for clients, fostering a supportive environment conducive to recovery.
• Developed relapse prevention plans with clients, equipping them with tools to maintain sobriety post-treatment successfully.
• Maintained open communication with referral sources, providing regular updates on client progress and collaborating on potential adjustments to treatment plans.
• Coordinated with community resources and organizations for additional support services, enhancing overall client success rates.
• Educated clients on coping skills and strategies that promote long-term sobriety and success in recovery.
• Administered assessments upon intake to determine appropriate levels of care for incoming clients accurately.
• Facilitated family involvement in the recovery process, strengthening support systems for clients during and after treatment.
• Developed and facilitated group and individual therapy in outpatient setting.
• Established rapport with clients from diverse backgrounds and varying levels of substance abuse severity, fostering trust and open communication essential for successful outcomes.
• Supported clients in navigating legal or social service systems as necessary during their recovery process.

 Coordinate and facilitate services for offender re-entry service provided in the prison and community.
 Identify and facilitate the provision of new or additional not-for-profit services that are in demand within the prison and community.
 Assist service providers in building capacity and ongoing support.
 Implements, integrates, and reports on re-entry and re-integration services in the prison and the community.
 Developed, facilitated, and coordinated Not for Profit training and educational programs for staff and offenders.
 Establishes, develops, and maintains regular liaison and positive relationships with service providers and the community to ensure the efficient and effective delivery of services.
 Conduct research, analysis, evaluation, and reports on the effectiveness of programs, and services and initiate and resolve complex contractual and service delivery issues.
 Demonstrate and manage ethical behaviour by relevant standards, values, and policies.
 Advise and alert management of current and emerging issues
 Development and delivery of workshops intended to reduce recidivism and enhance personal well-being.

• Provide administrative support to EVTU
• Manage Purchasing, collation and distribution of course curriculum for Auswest specialist Education and training services
• Manage the establishment and maintenance of offender educational records
• Attend and manage telephone enquiries
• Manage distribution of incoming mail and ensure compliances with outgoing procedures
• Manage filing systems in accordance to department procedures
• Apply relevant process, procedures and policies
• Ensure accuracy in processing administrative functions
• Ensure confidentiality procedures are maintained
• Assist prisoners with administrative requirements
• Manage centre based weekly timetable in accordance with prison procedures
• Assist education co-ordinator in managing delivery choices
• Assist employment co-ordinator in managing prisoner status
• Manage external training providers records and training hours

• Physically manage children
• Respond to behavioural escalations
• React quickly to prevent children from harming themselves or others
• Manage resilience in the phycological demands
• Manage the health and wellbeing of children
• Positively interact and encourage children
• Provide stability and support to children
• Keep up to date of case notes of children
• Provide all human rights to children, including clean clothing, food, safe and comfortable living spaces
• Engage in positive and interacted activities with children

• Positively interacting with customers to provide exelent customer services
• Dispensing prescription glasses
• Administrative duties including but not limited to appointment bookings, filing, processing and chasing payments
• Daily banking
• Acting manager in the absence of other management staff

• Supervise and monitor the safety of children
• Prepare and organise mealtimes for children
• Help children keep good hygiene
• Organise activities that allow children learn and explore their interest
• Communicate with parents and carers