Kahlesse Eyta Asteroz
Office/Administration/Hospitality/Disability Carer
Nightcliff,NT
Summary
Dedicated multiple industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work History
Disability Carer
Self Funded
Gold Coast, QLD
11.2013 - Current
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships to deliver emotional support and companionship.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Entertained, conversed and read aloud to keep mentally alert.
- Recognized and reported abnormalities or changes in patients' health status.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Documented mental status, sleep and eating patterns.
- Maintained frequent supervision of residents unable to call for assistance.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Optical Manager
Budget Eyewear & Eyedonist
Southport, QLD
11.2008 - 12.2012
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Recorded measurements, adjusted eye wear and made changes based on customer feedback.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Oversaw new employee’s to teach upcoming professionals valuable skills with real-world applications.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Collaborated with region manager to plan staff schedules and determine hiring needs.
- Explained prescriptions, optical terminology and products to customers.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Prepared work orders outlining all specifications for new lenses and frames.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Completed field of vision evaluations.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Optical Dispenser
OPSM
West Burleigh, QLD
03.2006 - 11.2008
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Learned new catalog of items to present current options to patients.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Prepared work orders outlining all specifications for new lenses and frames.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Completed field of vision evaluations.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Optical Dispenser/Technician
OPSM
Bundaberg, QLD
03.2002 - 03.2006
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Learned new catalog of items to present current options to patients.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Prepared work orders outlining all specifications for new lenses and frames.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Completed field of vision evaluations.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility and prior authorizations of glasses.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Participated in community vision screenings and outreach programs to promote optometry services.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Certificate IV in Optical Dispensing
Open Education And Training Network
Strathfield, NSW
05.2002 - 08.2003
- Adhered to social distancing protocols and wore mask or face shield.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Onboarded new temps by entering employee information into systems.
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Used coordination and planning skills to achieve results according to schedule.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created plans and communicated deadlines to complete projects on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Handled a high volume of calls per day to address customer inquiries.
- Cleaned finished lenses and eyeglasses using cloths and solvents.
- Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.
- Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
- Shaped lenses appropriately for insertion into frames.
- Inspected lens blanks to detect flaws, verified smoothness of surface and checked thickness of coating on lenses.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Recorded measures accurately and placed orders with eyeglass manufacturers.
- Learned new catalog of items to present current options to patients.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper care and transportation of spectacles.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with insurance questions, eligibility and prior authorizations of glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Participated in community vision screenings and outreach programs to promote optometry services.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Receptionist
Print Express
North Melbourne, NSW
11.2001 - 03.2002
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Troubleshot copy machines and printers and scheduled service as needed.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided callers with address, directions, company website and related information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone or postal mail.
Personal Assistant
International Commodity Distrs
Bundaberg, QLD
08.2001 - 11.2001
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Arranged domestic and international travel plans and itineraries.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative duties.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Served as point of contact between clients and managerial staff.
- Organized and attended meetings and compiled related documents and reports.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Attended meetings, took notes and tracked action items.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Maintained appropriate filing of personal and professional documentation.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Sourced and ordered office equipment and supplies.
Bartender/Waitress
The Queenslander Hotel
Bundaberg, QLD
02.2001 - 08.2001
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Bussed and reset tables to keep dining room and work areas clean.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Informed customers about daily and seasonal specials.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Met with chef to review daily specials and menu changes.
- Checked identification for minimum age for sale of alcoholic beverages.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Set up glassware, liquor and other necessary supplies for special events.
- Taught employees bar sales techniques, resulting in higher profits.
- Built relationships with vendors to manage orders and negotiate costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights and weekends.
Front Desk Concierge/Bar Manager/Waitress/Kitchen
The Bert Hinkler Motor Inn
Bundaberg, QLD
02.2000 - 02.2001
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Designed employee work schedules to address complete operational needs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Assisted guests by furnishing information and directions to gift shop and dining areas.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Assisted at front desk and handled purchases.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Prepared dishes for catering events or during high-volume shifts.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Prepared food orders to support waitstaff and other team members.
- Cleaned and organized kitchen stations to promote team efficiency.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted servers by providing glassware and utensils to guests.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Distributed food during busy peak periods to drive customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Inspected culinary departments for proper employee hygiene, employee productivity, sanitation and cleanliness.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Poured and prepared mixed drinks for customers daily.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Consulted with managers to organize special events and promotions.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Shrunk inventory cost percentages through proactive evaluation and adjustment of vendor relationships.
- Checked ID cards and verified bar guests were of legal age.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Merged productivity initiatives while complying with restaurant policies and procedures.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Determined business needs by acquiring client feedback for process improvements.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Handled all cash on daily basis, which built trustworthiness and loyalty with owners.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Followed strict recipes and drink measurements to minimize product used.
- Closed out cash register and prepared cashier report at close of business.
- Trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Waitress/Bartender
Burrito Brothers
Surfers Paradise, QLD
12.1999 - 02.2000
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Met with chef to review daily specials and menu changes.
- Greeted new customers, discussed specials and took drink orders.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
- Bussed and reset tables to keep dining room and work areas clean.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bartender
Bundaberg RSL
Bundaberg, QLD
08.1999 - 12.1999
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Set up glassware, liquor and other necessary supplies for special events.
- Taught employees bar sales techniques, resulting in higher profits.
- Built relationships with vendors to manage orders and negotiate costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights and weekends.
International Sales Executive
Super Amart Imports Division
Logan, QLD
01.1998 - 08.1999
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Used advanced software to prepare documents, reports and presentations.
- Contacted customers to immediately find resolutions for escalated issues.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Conducted technical and analytical reviews to check for accuracy.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Diminished outstanding debts by analyzing accounts for issues.
- Suggested key budgetary changes to increase company profits.
- Researched technical sale/purchase issues to define income effect or impact on certain products.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked monthly defaulted accounts through report system.
- Reported ROIs using Excel spreadsheets.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry.
- Used accounting software to issue invoices and prepare consolidated reports.
- Initiated comprehensive account assessments to check viability, stability and profitability of business companies and accounts.
- Prepared quarterly LP financial reports for various venture capital funds.
- Enhanced audit controls by improving planning and testing processes.
- Maintained integrity of general ledger and chart of accounts.
- Tracked funds, prepared deposits and reconciled accounts.
- Worked with management at project level to achieve expense plans.
- Provided journal entries and performed accounting on accrual basis.
- Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
- Collected and reported monthly expense variances and explanations.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Computed taxes owed by applying prescribed rates, laws and regulations.
- Maintained up-to-date knowledge of tax codes, legislation and tax programs.
- Upheld strict confidentiality protocols with client details and tax return information.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Evaluated design and operating effectiveness of audit areas.
- Trained new employees on accounting principles and company procedures.
- Resolved financial and tax issues and maximized customer satisfaction scores.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Evaluated trends to understand competitive environments and assess current strategies.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Researched competitors to build report of rising trends in all markets.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open orders, backlog and sales data to provide sales team with insights.
- Surveyed clients to ascertain requirements and expectations for product.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Assessed business requirements to forecast annual budgetary operational costs.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Executed analysis of risks and identified risk mitigation strategies.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Developed relationships with clients and potential clients to improve business growth.
- Motivated salesforce to achieve sales goals through incentives and rewards.
- Set objectives and led sales team to achieve aggressive global sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Worked independently with minimal supervision.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Built diverse and consistent sales portfolio.
- Exceptional computer skills
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Generated advertising brochure for vendor use.
- Contributed to event marketing, sales and brand promotion.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Prepared and deliver customer sales quotes.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Quoted prices, credit terms and other bid specifications.
Barista/Waitress/Bartender
The Botanical Gardens Restaurant
Bundaberg, QLD
11.1997 - 12.1997
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked IDs daily to verify ages and uphold State liquor laws.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items and recorded order information.
- Collected orders and relayed them to bartenders quickly and accurately.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Complied with standards for merchandising, stocking and storing product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Prioritized drink requests while managing interruptions.
- Updated specials board display to boost sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared eye-catching, creative latte art to please customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted additional items with beverages, increasing store sales.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Certificate II in Hospitality
Bacchus Academy
Bundaberg, QLD
01.1997 - 12.1997
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Worked flexible hours across night, weekend and holiday shifts.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Received and processed stock into inventory management system.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Adhered to social distancing protocols and wore mask or face shield.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Led projects and analyzed data to identify opportunities for improvement.
- Collaborated with team members to achieve target results.
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Created healthy nutritious menus to serve at important functions.
- Executed event invoicing and provided follow up in collections department.
- Acknowledged outstanding staff performance to boost morale.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Kept accounts in balance and ran daily reports to verify totals.
- Stored guest valuables in safe and individual boxes for security.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and maintained courteous and effective working relationships.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Efficiently managed beverage orders and inventories for establishment, rotating stock and cutting costs through stringent recordkeeping.
- Prepared hot coffee and tea according to customer requests.
- Set up special events for guests, planning in advance for special inventories, designing table settings and practicing drinks.
- Decreased waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Escorted customers to seats based on hostess recommendations and completed drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Implemented waste-management program and effectively re-sourced ingredients to save $ annually.
- Greeted guests and inquired into beverage choices.
- Increased customer satisfaction % rate by demonstrating excellent customer service etiquette.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
- Set up advertising signs and displays on shelves, counters and tables.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Engaged in suggestive selling and other sales techniques.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
- Offered product samples, answered questions and helped customers find items.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Used proper techniques to prepare food and ingredients.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Prepared food orders, cooking on grill and operating fry station.
- Operated register to process payments and collect cash payment for order totals.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted guests pleasantly and answered menu questions.
- Recorded orders by answering customer questions and entering requests in system.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Restaurant Waitress/Bartender
The Old Bank Restaurant
Bundaberg, QLD
04.1997 - 11.1997
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Completed credit payments via card processing systems.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Maintained accuracy and efficiency when processing sales transactions.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Assisted with bartending duties during high-volume shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained clean and organized bar area.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maximized sales of specials and drink types by thoroughly promoting to customers and maintaining great salesmanship.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Collected orders and relayed them to bartenders quickly and accurately.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Supported needs of number to person wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Answered customers' questions, recommended items and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bar Staff Member
Brothers Leagues Sports Club
Bundaberg, QLD
03.1997 - 04.1997
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Delivered new signature drinks and cocktails to support bar marketing brand and increase profits.
- Delivered special drink and cocktail menu items for seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Built relationships with patrons to create great effective rapport for repeat business and total customer satisfaction.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set up glassware, liquor and other necessary supplies for special events.
- Updated lunch, dinner and drink menus with creativity.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Taught employees bar sales techniques, resulting in higher profits.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Obtained cash bank and stocked service bar to prepare for operation.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Food Service Worker
AAFCANS
Katherine, NT
12.1996 - 01.1997
- Made food according to standards with requested changes for customer satisfaction.
- Compiled ingredients and prepared for lunch rush by pre-preparing, washing, cutting, measuring or cooking food items.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Observed customer purchases in line and differentiated between standard portions.
Staff Member
McDonald's Restaurant
Bundaberg, QLD
04.1992 - 05.1996
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Provided expert administrative support to meet daily requirements and maximize team productivity.
- Received and submitted cash, credit and check payments.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Coordinated schedules to maintain smooth activity flow.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enhanced production of product and service to exceed goals.
- Observed packing operations to verify conformance to specifications.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Effective team management and staff peer correlation for organizational mission to set and surpass goals to help employees achieve success.
- Arranged and prepared service for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with back of house to confirm and expedite delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Thoroughly observed, maintained and kept dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items and recorded order information.
- Inspected machines and work stations for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of parties and individual events and coordinated service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Education
Completed - To Year 12
North Bundaberg State High School
North Bundaberg 01.1992 - 12.1996
Certificate IV - Optical Dispensing
Open Training And Education Network
TAFE NSW 05.2002 - 08.2003
Certificate II In Hospitality - Food And Beverage
Bacchus
TAFE Bundaberg 01.1997 - 12.1997
Skills
Multitasking Abilities
undefinedTimeline
Disability Carer
Self Funded
11.2013 - Current
Optical Manager
Budget Eyewear & Eyedonist
11.2008 - 12.2012
Optical Dispenser
OPSM
03.2006 - 11.2008
Certificate IV in Optical Dispensing
Open Education And Training Network
05.2002 - 08.2003
Certificate IV - Optical Dispensing
Open Training And Education Network
05.2002 - 08.2003
Optical Dispenser/Technician
OPSM
03.2002 - 03.2006
Receptionist
Print Express
11.2001 - 03.2002
Personal Assistant
International Commodity Distrs
08.2001 - 11.2001
Bartender/Waitress
The Queenslander Hotel
02.2001 - 08.2001
Front Desk Concierge/Bar Manager/Waitress/Kitchen
The Bert Hinkler Motor Inn
02.2000 - 02.2001
Waitress/Bartender
Burrito Brothers
12.1999 - 02.2000
Bartender
Bundaberg RSL
08.1999 - 12.1999
International Sales Executive
Super Amart Imports Division
01.1998 - 08.1999
Barista/Waitress/Bartender
The Botanical Gardens Restaurant
11.1997 - 12.1997
Restaurant Waitress/Bartender
The Old Bank Restaurant
04.1997 - 11.1997
Bar Staff Member
Brothers Leagues Sports Club
03.1997 - 04.1997
Certificate II in Hospitality
Bacchus Academy
01.1997 - 12.1997
Certificate II In Hospitality - Food And Beverage
Bacchus
01.1997 - 12.1997
Food Service Worker
AAFCANS
12.1996 - 01.1997
Staff Member
McDonald's Restaurant
04.1992 - 05.1996
Completed - To Year 12
North Bundaberg State High School
01.1992 - 12.1996
Similar Profiles
Ryan CareyRyan Carey
Equity Options Trader at Self FundedEquity Options Trader at Self Funded
Matthew GlaserMatthew Glaser
Day Trader at My Funded FuturesDay Trader at My Funded Futures
Marwan ZambaMarwan Zamba
Forex Chart Analyst at Funded Forex Chart AnalystForex Chart Analyst at Funded Forex Chart Analyst