Summary
Overview
Work History
Skills
Work References
Affiliations
Timeline
Generic

Kahu Hadfield

Marsden,QLD

Summary

Motivational leader and organisational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximise employee engagement and performance.

Overview

5
5
years of professional experience

Work History

AO3 Client Service Officer

Queensland Health
Meadowbrook, Qld
07.2023 - Current
  • Working in a team environment as well as an individual to ensure Key Performance Indicators are met.
  • Providing high quality customer service to all Queensland Health employees by providing frontline support via phone, email and online communication channels.
  • Build and maintain relationships with team members across Queensland health.
  • Processing Movements, new commencements, reports and more, accurately and in a timely manner.
  • Handling phones and dealing with irate customer's, problem solving and documenting interactions.
  • Detecting errors/issues on submitted forms and ensuring they’re recorded as per quality standards as well as reporting back to relevant line managers for corrections.
  • Professional written and verbal communication across numerous online channels.
  • Assisted customers in resolving product or service issues via phone or email communication.
  • Updated customer profiles in the company database as needed.
  • Provided exceptional customer service to clients, responding quickly and efficiently to inquiries.

Customer Service Manager

Foundever
Varsity Lakes, Qld
10.2021 - 06.2023
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Monitored phone calls to provide feedback and coaching.
  • Handled issues that occurred during high peak call phases, quickly remedying equipment malfunctions and staff problems.
  • Planned and delegated work to meet project and production goals.

Cook

The Coffee Club
Underwood, Qld
02.2020 - 10.2021
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

School Crossing Guard

Department of transport and main roads
Brisbane, Qld
07.2019 - 02.2020
  • Directed pedestrians across busy street, remaining attentive to traffic and light changes.
  • Held up traffic flow to help students, guardians and pedestrians easily cross street.
  • Provided detailed instructions to children regarding street crossing safety.
  • Wore protective and reflective gear regularly.

Skills

  • Continuous Improvement
  • Delegating Work
  • Performance Evaluations
  • Positive and Constructive Feedback
  • Compliance Understanding
  • Customer Service
  • Adaptability and Flexibility
  • Professionalism

Work References

Meadowbrook Team leader

Lindsey Doyle

Lindsey.Doyle@health.qld.gov.au

Ipswich Service Leader

Melinda Patterson

Melinda.Patterson@health.qld.gov.au

Supervisor, Klarna, Foundever

Tayla Galvin

+61 406 119 671

Tayla.Galvin@yahoo.com

Owner, Manager, The Coffee Club Underwood

Ricky Tran

+61 423 787 932

TCC4119@gmail.com

Affiliations

2023 - Current

Manager of the Under 14s rugby league team at Waterford Demons

2024 - current

Manager of the Under 14s basketball team at Royals

Timeline

AO3 Client Service Officer

Queensland Health
07.2023 - Current

Customer Service Manager

Foundever
10.2021 - 06.2023

Cook

The Coffee Club
02.2020 - 10.2021

School Crossing Guard

Department of transport and main roads
07.2019 - 02.2020

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Kahu Hadfield