Kahui Te Are

• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Developed communications materials to promote organisational plans and initiatives.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organising and overseeing assignments to drive operational excellence.
• Oversaw risk management initiatives, minimising potential threats to the company's financial stability.
• Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
• Increased overall sales by implementing strategic marketing plans and optimising regional resources.
• Managed senior-level personnel working across 100+ stores.
• Increased customer satisfaction levels by implementing targeted service improvement actions.
• Administered budgets with sound cost control plans and expense tracking systems.
• Supported the successful launch of new products monthly by coordinating marketing campaigns and promotional events across the states.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Continuously monitored market trends to identify new opportunities for growth or competitive advantages.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated strong organisational and time management skills while managing multiple projects.

• Operated and maintained applicant tracking and candidate management systems.
• Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
• Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
• Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
• Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
• Provided support to hiring managers and HR teams to keep recruitment processes aligned with organisational goals.
• Tracked recruitment metrics and reported on progress to evaluate recruitment effort success.
• Mentored junior recruiters to improve their skills in sourcing, interviewing, and relationship-building techniques.
• Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
• Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
• Improved client satisfaction by consistently providing high-quality candidates for various positions.
• Collaborated with managers to identify and address employee relations issues.
• Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
• Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

• Worked with Optometrist specialising in Orthokeratology and paediatric services.
• Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
• Resolved escalated customer issues promptly and professionally, maintaining positive brand reputation within the community.
• Explained prescriptions, optical terminology and products to customers.
• Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
• Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
• Developed strong relationships with eye care professionals to promote collaborative care for patients.
• Helped clients try on and select new frames and recommended lens options to meet specific needs.
• Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
• Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
• Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
• Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
• Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
• Resolved customer complaints promptly leading to increased repeat business from satisfied clientele.

Training Lead - New Zealand

• Oversaw administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Tracked attendance and evaluated progress for assigned trainees.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• Provided one-on-one mentoring to help individuals reach their full potential within the company.
• Conducted inductions and monitored completion of Dispensing Beginners, Intermediate and Advanced courses.
• Monitored participant workflow and behaviours throughout training process.
• Utilised variety of instructional design methodologies to create effective learning experiences.

Practice Manager

• Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
• Updated and resolved incidents and managed accessorial charges objectively while maximising profit.
• Resolved customer complaints promptly leading to increased repeat business from satisfied clientele.
• Trained and guided team members to maintain high productivity and performance metrics.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Coordinated staff schedules to ensure adequate coverage during peak hours and minimise overtime expenses.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Interacted well with customers to build connections and nurture relationships.
• Hosted community outreach events to raise awareness about eye health issues and promote the optical store's services. Working with Auckland City Council - would provide free eye testing once a month through a 6 month trial before 9am and after 6pm to those requiring assistance.
• Launched staff engagement, gender diversity and cultural programs to support diversity in the workplace.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Conducted regular performance reviews for staff members, providing constructive feedback for professional growth.
• Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
• Confirmed quality control standards were met for all eyewear and contact lenses.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Kept up-to-date with industry trends, attending seminars and training sessions to continuously improve product knowledge and expertise.

• Increased client retention rates through effective communication strategies, follow-up appointment scheduling, and targeted promotions for loyal customers.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Offered make-up tips and popular tutorials in alignment with latest trends.
• Monitored product usage during treatments to minimise waste without compromising service quality or results for clients.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
• Complete daily observations in performance, offer on the spot feedback as well as actioning weekly WOCT's with teams to improve performance
• Support company culture by story telling about product history, Fair Trade products and any community outreach programmes being assisted at the time.
• Supporting diverse beliefs and cultures and fostering a safe space for all.
• Involvement in Centre initiatives to market products, provide tutorials in services offered and promote awareness of team and brand
• Supporting other stores and inducting new managers across all of QLD. Travelling to Regional QLD to assist Store Managers through their 2 week induction periods.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Managed all aspects of budgeting for the retail location including wage costs, expenses control, revenue tracking.
• Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.