Hi, I’m
Ka Hung, Yoey Leung
Macquarie Park,NSW
Summary
Experienced financial services professional with over 10 years of proven expertise in client onboarding, account services, and loan operations.Currently a professional KYC specialist with strong background in risk assessment, regulatory compliance, and client onboarding. Proven track record in identifying potential risks and implementing effective solutions. Adept at team collaboration and adapting to changing requirements.
Overview
13
years of professional experience
Work History
Everbright Securities Investment Services (HK) Limited
Senior Associate (Client Onboarding)
11.2018 - 10.2024
Job overview
- Review and approve new account opening application, ensuring proper due diligence to comply with KYC, CDD, AML rules and regulations
- Review name screening result, FATCA, CRS documents to identify possible Money Laundering, Terrorist Financing, Tax Evasion and other risks
- Maintenance and administration of CDD records and metrics
- Liaise with Front Office staff, Compliance to facilitate smooth onboarding process
- Answer queries on all aspects of account onboarding, provide guidance to advisers and support staff on complex matters
- Escalate issues to Management, Risk, Compliance in a timely manner to minimize potential liabilities to the business, work collaboratively with the relevant teams for resolution
- Participate in ad-hoc projects (e.g. System enhancement / data cleansing, ect) as requested by management
Hang Seng Bank Limited
Banking Operation Supervisor (Account Services)
08.2017 - 08.2018
Job overview
- Lead a team to perform account opening/closure operation for corporate customers in accordance with the bank's policies and guidelines
- Submit daily progress report and MI marking to review the team's performance and ensure cases meeting the SLA requirement
- Coordinate with the internal parties and provide guidance where appropriate to resolve any quality and procedural issues
- Provide effective backup support to other team members as and required
- Participate in ad-hoc projects (e.g
- Regulatory / operational / data quality, ect) as directed by line management
HS Finance & Credit Co. LTD
Senior Operation Officer (Loan Operation)
11.2011 - 04.2017
Job overview
- Manage sales team submit weekly and monthly sales report, review sales performance and motivating sales team to meet sales target by performing telemarketing activities
- Oversee and keep daily branch operation
- Loan Application review according to internal credit policies
- Loan Approval by verifying required document and client information
- Conduct customer service survey and analysis to improve customer service level
- Provide guidance and coaching to staff by designing workshop and activities
- Arranging staff duty schedule
Education
Macquarie UniversitySydney
Bachelor of Accounting
09-2011
Sydney Institute of Business & Technology (SIBT)Sydney, NSW
Diploma of Commerce
08-2009
Skills
- Skilled in Excel, Word, PowerPoint, and Outlook
- Office administration
- Attention to detail
- Problem-solving abilities
- Cross-functional teamwork
- Multitasking abilities
- Reliable and punctual
- Team leadership
- Training and mentoring
- Schedule management
- Money handling
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Senior Associate (Client Onboarding)
Everbright Securities Investment Services (HK) Limited
11.2018 - 10.2024
Banking Operation Supervisor (Account Services)
Hang Seng Bank Limited
08.2017 - 08.2018
Senior Operation Officer (Loan Operation)
HS Finance & Credit Co. LTD
11.2011 - 04.2017
Macquarie University
Bachelor of Accounting
Sydney Institute of Business & Technology (SIBT)
Diploma of Commerce
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