Summary
Work History
Education
Skills
Accomplishments
Timeline
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Kai Hamilton

Thornton,NSW

Summary

Proven Customer Service Representative at AKORN Destination Management, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic resolution of complaints. Excelled in high-stress situations, showcasing active listening and critical thinking skills, significantly contributing to a positive client experience.

Work History

Customer Service Representative

AKORN Destination Management
Sydenham, VIC
12.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bishop Tyrrell Anglican College
Fletcher, NSW

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Accomplishments

- Represented HRIS in Rugby

- Represented School in Athletics

Timeline

Customer Service Representative

AKORN Destination Management
12.2023 - 02.2024

Bishop Tyrrell Anglican College
Kai Hamilton