Kai Kopsala
Woongarrah,NSW, Australia
Summary
Control Room Officer with extensive experience in monitoring and coordinating complex operations. Proven ability to make quick decisions and manage crises effectively, ensuring compliance with safety regulations. Demonstrated leadership and proactive problem-solving skills that significantly enhance operational efficiency. Experienced Control Room Officer with background in monitoring, coordinating, and controlling complex operations. Strengths include quick decision-making skills, crisis management abilities, and strong communication, ensuring smooth operation of systems and compliance with safety regulations. Previous roles have demonstrated effective team leadership and proactive problem-solving capabilities that contributed to enhanced operational efficiency.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Traffic Control Room Officer
Transurban Ltd
West Pennant Hills, NSW
03.2008 - Current
- Managed urgent situations with swift and effective responses as they occurred.
- Managed urgent alarms and crisis situations effectively to reduce risk of damage or disruption.
- Integrated efforts with multiple teams to enhance traffic movements and streamline resource deployments.
- Directed comprehensive training for new teammates focusing on adherence to compliance standards.
- Conducted training sessions for new operators on effective utilization of control room systems.
- Oversaw and facilitated functioning of plant equipment like pumps, valves, fans, and compressors.
Franchisee
Eagle Boys Pizza
Kincumber, NSW
01.2007 - 05.2014
- Managed daily operations within the designated region while achieving budget targets established by senior management.
- Cultivated strong relationships with suppliers, vendors, and partners across all locations owned by Franchisee
- Managed inventory status and executed orders as required, assuring adequate stock presence continuously.
- Developed and implemented sales and marketing strategies to increase brand awareness for the franchisee's business.
- Ensured compliance with all applicable laws, regulations, policies, procedures. related to running a franchisee business.
- Analyzed data from various sources including POS systems, customer feedback surveys. to identify areas of improvement in operational efficiency within the franchisee's business.
- Recruited qualified personnel for open positions at each location within the franchisees' businesses across different regions.
- Scheduled employees per location to keep shifts well-staffed.
Surveillance Duty Manager
Star City Casino
Pyrmont, NSW
01.2000 - 12.2006
- Cultivated positive work environment for employees and ensured exceptional customer service
- Tracked employee productivity to furnish constructive feedback and coaching.
- Oversaw a team of 10 to 15 employees, maintaining high levels of productivity and compliance with quality standards.
- Handled customer complaints and issues immediately, fostering customer satisfaction and loyalty.
- Cultivated and sustained safe working environment, adhering to comprehensive safety protocols and regulations.
- Managed and addressed interpersonal conflicts within team, ensuring a supportive work environment.
- Performed consistent performance evaluations, offering actionable feedback and defining individual goals.
- Performed meticulous opening, closing, and shift change functions to ensure adherence to operational standards each day.
- Assigned tasks to staff, establishing clear priorities and objectives.
Senior International Manager
ANZ Bank
Martin Place, NSW
06.1979 - 05.1993
- Ensured compliance with export and import regulations when shipping goods internationally.
- Organized and attended meetings with stakeholders in various countries to discuss business objectives and operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Diploma of Export Manager -
University of NSW
Randwick, NSW08-1984
High School Diploma -
Bankstown Boys High School
Bankstown, NSW06-1979
Skills
- Emergency situation handling
- Traffic management
- Equipment operation
- System monitoring
- Emergency response
- Employee training
- Monitoring alarm technology
- Regulatory compliance
- Incident reporting
Certification
- Cert IV in Traffic Operations
- First Aid
Languages
Finnish
Limited
Affiliations
- Retired semi-professional soccer player
- Former grade cricketer
- Former Football (Soccer) coach
Custom
- Former Retained Fire fighter with FRNSW
References
References available upon request.
Timeline
Traffic Control Room Officer
Transurban Ltd
03.2008 - Current
Franchisee
Eagle Boys Pizza
01.2007 - 05.2014
Surveillance Duty Manager
Star City Casino
01.2000 - 12.2006
Senior International Manager
ANZ Bank
06.1979 - 05.1993
Diploma of Export Manager -
University of NSW
High School Diploma -
Bankstown Boys High School
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