Kai O’Donohue
Oxenford
Summary
Dynamic customer service professional with proven expertise at Topgolf Gold Coast, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently deliver high-quality service while managing high-pressure situations. Proficient in data entry, I strive to exceed expectations and foster positive customer experiences.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Customer Service Representative
Topgolf Gold Coast
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Village Roadshow Theme Parks
02.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hospitality Worker
Topgolf Gold Coast
09.2023 - 03.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Crew Team Member
Dominos's Pizza
06.2021 - 07.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Car Washer
Carwasher
05.2020 - 06.2021
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Answered customer questions on pricing, products, procedures, and materials used.
Education
Helensvale State High School
Gold Coast, QLD11.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
Successfully managed a car flipping business
Certification
Cert 2 Cookery
Cert 2 Horticulture
Cert 3 Business
Cert 2 Security Operations (Crowd Controller, Security Officer Monitoring, Security Officer Unarmed)
High School Diploma
Timeline
Cashier
Village Roadshow Theme Parks
02.2024 - 04.2024
Customer Service Representative
Topgolf Gold Coast
09.2023 - Current
Hospitality Worker
Topgolf Gold Coast
09.2023 - 03.2024
Crew Team Member
Dominos's Pizza
06.2021 - 07.2022
Car Washer
Carwasher
05.2020 - 06.2021
Helensvale State High School