Kai Pham
Parramatta,NSW
Summary
Besides, there are six things about my goals and me. I keep trying to make everything clean and clear so that we can understand each other so well:
- I work with discipline and commitment to ensure that deadlines and targets have to be completed on time. Keeping everything on time is my first crucial rule, the best way to respect and appreciate others.
- I love communicating with people and strive to analyze current situations and help them solve their problems.
- In any scenario I enjoy keeping things brief, looking for root causes, getting straightforward about issues, solving them, and being as the most productive as I can.
- According to some college comments, I am charismatic and compassionate, always stepping beside others and cheering them up. In contrast, for some mates, I am strict and grumpy sometimes. Actually, it will depend on each particular situation for me to decide how I should react.
- My passion is to become a storyteller, travelling worldwide and sharing my experiences and stories with others.
- A quote I love: "I am the type of person that if you ask me a question and I do not know the answer, I am gonna tell you that I do not know. But I bet you what, I know how to find the answer, and I will find the answer".
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Saigon Newport Corporation
Ho Chi Minh, 70000
01.2019 - 01.2024
- Analyzed customer data to determine trends in purchasing behavior.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Developed reports using SQL queries to track progress against key performance indicators.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collected business intelligence data from industry reports, public information or purchased sources.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Collected, tracked and evaluated current business and market trend data.
Salesperson
ORO - English for Beginner
Ho Chi Minh, 70000
12.2017 - 12.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
MBA - Business Analytics
Western Sydney University
Sydney, NSW07-2022
Bachelor of Transportation - Business Economics
Ho Chi Minh City University of Transport
Hochiminh City11-2020
Skills
- Business Planning
- Data Analysis
- Data Mining
- Competitive Analysis
- KPI Tracking
- Staff Management
- Microsoft Office Suite
- Negotiation
- Project Management
Certification
- IELTS 7.0 with Speaking 7.5
- Vietnam driver license
- MOS certificate
Affiliations
- 6 finisher-medals in Half Maraton
- 2 finisher-medals in Full Maraton
- MMA qualification
Languages
English
Limited
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Business Analyst
Saigon Newport Corporation
01.2019 - 01.2024
Salesperson
ORO - English for Beginner
12.2017 - 12.2018
MBA - Business Analytics
Western Sydney University
Bachelor of Transportation - Business Economics
Ho Chi Minh City University of Transport
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