Summary
Overview
Work History
Skills
Certification
Timeline
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Kai Richardson

Summary

I am a hard working and self motivated employee which makes me perfect for hospitality and retail roles. My future goals are to work in the Information Technology field.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

The Osborne Rooftop & Bar
09.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Shift Manager

McDonald's
05.2018 - 07.2023
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.

Hospitality Staff

Chopstix House Ltd
02.2022 - 12.2022
  • Front of house role with an emphasis on providing excellent customer service.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.

Skills

  • Leadership skills
  • Customer service
  • Immediate computer literacy
  • Excellent communication skills
  • Barista / Coffee machine handling
  • Beverage Preparation
  • Food Running
  • Menu Memorization
  • Suggestive Selling
  • Highly Reliable
  • Customer Service
  • Outgoing Personality

Certification

  • First Aid Certificate, 01/01/23, Current
  • Certificate III in Retail - McDonald's, Finished 2022
  • Year 11 - Wodonga Senior Secondary College, Finished 2019
  • Certificate II - Animal Studies - Wodonga Senior Secondary College, 2019

Timeline

Bartender

The Osborne Rooftop & Bar
09.2023 - Current

Hospitality Staff

Chopstix House Ltd
02.2022 - 12.2022

Shift Manager

McDonald's
05.2018 - 07.2023

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Kai Richardson