Kai Vincent Xiao
CLEAR ISLAND WATERS,Queensland
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
7
7
years of professional experience
Work History
Senior Sales advisor
Salvatore Ferragamo
05.2023 - Current
- Developed and maintained knowledge of current sales and promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed inventory control procedures to manage stock.
- Repair/spare parts: Evaluated repairs, provided estimates, and coordinated with skilled craftsmen to ensure exceptional repair services
- Communicated with customers, ensuring their needs were met and resolving any inquiries or concerns
- Stock control: Provided detailed stock reports to assist in decision-making and improve stock management efficiency
- Processed incoming stock, prepared orders for shipment, and ensured accurate packaging
- Inventory Management: Managed inventory, replenished stock, and coordinated deliveries to ensure optimal stock levels and timely product availability
- Security and Safety: oversee security measures, including loss prevention strategies, to protect store's assets, staff, and customers
- Training staff: Conducted on boarding and training for new staff members, ensuring smooth integration into team,Delivered effective training sessions, covering sales techniques, product knowledge, and customer service
- Trained employees on using SAP system, explaining its functions, purposes, and advantages.
- Developed and maintained knowledge of current sales and promotions.
- Participated in store meetings and product training sessions to understand and sell items.
- Support development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales by partnering with management team planning /executing strategy
sales associate
Salvatore Ferragamo
03.2016 - Current
- Greeted customers warmly, providing friendly and approachable atmosphere to enhance shopping experience
- Engaged with customers to determine their specific needs and preferences, ensuring personalized service
- Operated cash registers proficiently, accurately processing cash and credit transactions with attention to detail
- Balanced cash drawers and performed end-of-day cash reconciliation, ensuring accurate financial records
- Demonstrated in-depth knowledge of current sales, promotions, and store policies to assist customers effectively
- Assisted customers in placing special orders and promptly sourced desired items from other store locations
- Conducted regular stock inventory, identifying low stock levels, and promptly requisitioned new stock.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed over 50 customer calls per day
Education
Cert III - Horticulture Operations And Management
Queensland Tafe
Gold Coast06.2023
Cert IV - Health And Fitness
Queensland Tafe
Gold Coast, QLD07.2022
Skills
- Inventory & Stock Management
- Excellent customer service skills
- Training and Development
- SAP System Proficiency
- Customer Needs Assessments
- Streamlined Processes for Tracking & Stocking
- Leadership & Creative Thinking
- Problem-solving Abilities
- Communication & Interpersonal Skills
- Cross-Functional Team Leadership
- Negotiation & Persuasion Skills
- Organizational & Multi-tasking Skills
- Employee training
- Store opening and closing
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Senior Sales advisor
Salvatore Ferragamo
05.2023 - Current
sales associate
Salvatore Ferragamo
03.2016 - Current
Cert III - Horticulture Operations And Management
Queensland Tafe
Cert IV - Health And Fitness
Queensland Tafe
Similar Profiles
Annie JacobsAnnie Jacobs
Senior Client Advisor at Salvatore FerragamoSenior Client Advisor at Salvatore Ferragamo
JING SUNJING SUN
Sales Assistant at Salvatore Ferragamo OutletSales Assistant at Salvatore Ferragamo Outlet
Kay KenworthyKay Kenworthy
Manager at Salvatore FerragamoManager at Salvatore Ferragamo
LINDA DUONGLINDA DUONG
Client advisor at SALVATORE FERRAGAMOClient advisor at SALVATORE FERRAGAMO
Jason DavenportJason Davenport
Personal Trainer at GoodlifePersonal Trainer at Goodlife