Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sandy Hata

Mooroobool

Summary

Dedicated Customer Service professional with expertise in service delivery and strong multitasking skills. Proven ability to enhance customer satisfaction and drive business results through effective relationship management. Committed to continuous skill development and adaptability within the retail industry. Focused on leveraging existing knowledge to contribute to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sale Associate

TK Maxx
06.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Cashier

The Big Smokehouse
02.2021 - 08.2021
  • Safe food handling
  • Preparation of food
  • General cleaning and maintenance
  • Implemented and developed customer service training processes
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Recommended products to customers, thoroughly explaining details
  • Responded to customer requests for products, services and company information
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Crew99 Catering
01.2019 - 01.2020
  • Food and beverage preparation
  • Venue selection and set up
  • Inventory Management
  • Personal Hygiene and food safety
  • Event Monitoring
  • Menu preparation
  • Banquet Server
  • Developed team communications and information for meetings

Team Member

Roll’d, Cairns Central Food Court
01.2017 - 01.2018
  • Developed team communications and information for meetings
  • Ordering and record of stock
  • Operation of POS register
  • Food preparation
  • Temperature control
  • General maintenance and cleaning
  • Customer Service
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Packer

Byrnes Quality Meats
01.2015 - 11.2016
  • Pick and pack small goods for major clients
  • Product knowledge
  • Stock rotation
  • Cry vac Operation
  • Quality control of stock
  • General cleaning
  • Responded to customer requests for products, services and company information
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.

Education

Grade 12 -

Woree State High School
11.2016

Skills

  • Team building and collaboration
  • Exceptional customer service
  • Complex Problem solving
  • Time Management
  • Verbal/written communication
  • Upselling
  • Merchandise display
  • Display setup
  • Fitting room maintenance
  • Friendly and outgoing
  • Customer engagement

Certification

QCE Queensland Certificate of Education

References


Karla Leisha-Taylor

karla99@yahoo.com

0437 967 455


Dabia Nona

dabianona992gmail.com

0473868243

Timeline

Sale Associate

TK Maxx
06.2022 - Current

Cashier

The Big Smokehouse
02.2021 - 08.2021

Crew99 Catering
01.2019 - 01.2020

Team Member

Roll’d, Cairns Central Food Court
01.2017 - 01.2018

Packer

Byrnes Quality Meats
01.2015 - 11.2016

Grade 12 -

Woree State High School

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Sandy Hata