Kaila Lymbery-Wong
Yass,NSW
Summary
Dynamic Disability Support Worker at Valmar, skilled in medication administration, and supporting client welfare through empathy and patience. Proven ability to manage challenging behaviors and maintain organized records, ensuring high standards of care. Recognized for developing strong relationships with clients, enhancing their quality of life and satisfaction.
Overview
4
4
years of professional experience
Work History
Disability Support Worker
Valmar
Yass, NSW
11.2023 - Current
- Maintaining high standards of cleanliness and organization in clients' homes.
- Assisting clients with daily living, such as eating, dressing, grooming, and all personal care.
- Managed challenging behaviors through positive reinforcement techniques.
- Maintaining clients' happiness and well-being.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Managed medication administration per doctor's directives and observed side effects.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
Bartender
The Commercial Hotel Young
Young, NSW
05.2023 - 10.2023
- Effectively multitasked within fast-paced environment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Demonstrated excellent communication skills by effectively engaging with all patrons to ensure a positive and welcoming experience.
- Balanced daily registers and generated sales reports for management.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Processed payments accurately and efficiently with POS system.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Bartender
The Clubhouse Hotel Yass
Yass, NSW
05.2021 - 04.2023
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Resolved customer complaints in a professional manner.
- Greeted guests with friendliness and professionalism.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Trained and mentored new bartenders on drink preparation, customer service, and POS system use to ensure consistent service quality.
Security Officer
Diplomatic Protection Group
Yarralumlah , ACT
11.2020 - 05.2021
- Monitored CCTV systems to ensure safety and security of premises.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Maintained high levels of alertness throughout shifts.
- Liaising with diplomats.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided escorts for visitors as needed throughout the facility.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Searched bags manually to identify prohibited items and contraband.
Education
First Aid -
Allens Training
ACT06-2024
RSA/RSG -
CIT
ACT05-2021
Certificate II Security Operations -
ASEC
ACT02-2021
High School Year 11 -
Yass High School
NSW02-2020
Skills
- Emotional support & companionship
- Empathy and patience
- Positive attitude
- Attention to detail
- Communication skills
- Negotiation skills
- Active listening
- Medication administration
- Client transportation
- Heartsaver first aid CPR AED (first aid CPR AED)
- Working independently
- Comfortable in high-pressure environments
- Committed to maintain high standards of cleanliness
References
Tayla Stevens
House Coordinator
Valmar Support Services
0413052080
Jacqui Foster
Chief Executive Officer (CEO)
Diplomatic Protection Group
jacqui@dpgsec.com.au
Andrea Brooke
Manager
The Clubhouse Hotel, Yass
0422432293
Timeline
Disability Support Worker
Valmar
11.2023 - Current
Bartender
The Commercial Hotel Young
05.2023 - 10.2023
Bartender
The Clubhouse Hotel Yass
05.2021 - 04.2023
Security Officer
Diplomatic Protection Group
11.2020 - 05.2021
First Aid -
Allens Training
RSA/RSG -
CIT
Certificate II Security Operations -
ASEC
High School Year 11 -
Yass High School
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