Kaila Peterson
Cowra,NSW
Summary
After recently graduating from high school, I am seeking employment that will expand my already existing skill set. I am a proven team player with a track record of enhancing customer satisfaction at both KFC and the Cowra Aquatic Centre. I possess practiced customer service skills and food safety knowledge. I am known for my adaptability and a friendly, positive attitude, which allows me to excel in a variety of situations. I am adept in critical thinking and communication while consistently ensuring compliance with health regulations, fostering positive customer relationships and ensuring a positive reputation for my employer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguarding/Kiosking
Cowra Aquatic Centre
10.2024 - Current
- Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.
- Provided lifeguarding services when necessary, enforcing pool rules and regulations while ensuring the safety of all patrons at the facility.
- Developed strong customer relationships through attentive listening and personalised interactions.
- Adapted quickly to changing circumstances or promotions whilst maintaining composure and maintaining excellent service quality for all customers
- Worked well in a team setting, providing support, collaboration and guidance.
Fast Food Server
KFC
05.2023 - Current
- Enhanced customer satisfaction by providing efficient service with a friendly demeanor.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Managed time effectively during busy periods by prioritising tasks based on urgency while maintaining efficiency and adhering to strict deadlines.
- Maintained open communication with management regarding any issues or concerns that arose throughout shifts for quick resolution where necessary.
- Consistently maintained high standards of cleanliness in food preparation areas, ensuring compliance with health regulations.
- Utilised point-of-sale systems effectively for accurate order entry, cash handling, and end-of-shift reconciliation processes.
Education
Highschool Certificate -
Cowra High School
Cowra, NSW10.2024
Skills
- Customer Service
- Reliability and Punctuality
- Food Safety Knowledge
- Communication Skills
- Critical Thinking
- Adaptability
- Attention to Detail
- Hard Working
- Responsible
- Emotional Intelligence
- Teamwork
- Reliability
- Friendly, positive attitude
Certification
- First Aid Certification
- Working with Children Check
- CPR Certification
- LifeGuard Certification
Timeline
Lifeguarding/Kiosking
Cowra Aquatic Centre
10.2024 - Current
Fast Food Server
KFC
05.2023 - Current
- First Aid Certification
- Working with Children Check
- CPR Certification
- LifeGuard Certification
Highschool Certificate -
Cowra High School
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