Kaila Sander
Hughesdale,Victoria
Summary
Head Waitstaff at Hellenic Depot, renowned for elevating guest relations and fostering a positive environment for customers. Expert in high-volume dining, alongside 3 years of working behind the bar and positioning as a barista. My proactive approach in complaint resolution and team supervision underscores my ability to maintain excellence under pressure and maintain constructive relations among colleagues and customers.
Overview
4
4
years of professional experience
Work History
Head Waiter
Hellenic Depot
10.2021 - Current
- Developed strong interpersonal relationships with guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff, alongside monitoring of performance to ensure high standards of performance.
- Managed high-pressure situations effectively by maintaining composure and completing transactions efficiently during busy periods or technical difficulties.
Assistant - Work Experience
RT Edgar
06.2022 - 06.2022
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
Floor Staff Member
Brew Bar and Cafe
06.2021 - 12.2021
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Education
Our Lady of The Sacred Heart (OLSH)
Bentleigh, VIC01-2024
Skills
- Guest relations management
- Staff management
- Cash handling and register systems management
- Outstanding customer service
- High volume dining
- Team supervision
- Complaint handling
- Customer assistance
- Strong multitasking
Accomplishments
- Responsible serving of alcohol
- Barista Licence
- Food Handling
- Workplace Skills Cert. II
Timeline
Assistant - Work Experience
RT Edgar
06.2022 - 06.2022
Head Waiter
Hellenic Depot
10.2021 - Current
Floor Staff Member
Brew Bar and Cafe
06.2021 - 12.2021
Our Lady of The Sacred Heart (OLSH)
Similar Profiles
Jorjia HaeataJorjia Haeata
Waitress at Hellenic DepotWaitress at Hellenic Depot
Candis EarpCandis Earp
Genetics Lab Intern at International Hellenic UniversityGenetics Lab Intern at International Hellenic University
Damianos AlexandridisDamianos Alexandridis
Performing Analyses and Writing a Publication at Hellenic Centre for Marine ResearchPerforming Analyses and Writing a Publication at Hellenic Centre for Marine Research