Kailah Willis
Theodore,QLD
Summary
Results-driven Customer Service Professional experienced in enhancing service quality and operational efficiency. Improved customer satisfaction through effective communication and creative problem-solving. Committed to delivering positive and memorable experiences for every customer.
Overview
2
2
years of professional experience
Work History
Theodore Hotel Motel
Lee
Theodore , QLD
04.2024 - 09.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in restaurant operations by serving customers and preparing food.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Education
North Rockhampton State High School
Rockhampton, QldSkills
- Customer relationship management
- Order processing
- Service quality assurance
- Customer service
- Guest experience enhancement
- Issue resolution
- Task prioritization
- Team collaboration
- Effective communication
- Problem solving
- Adaptability to change
- Time management
- Interpersonal skills
- Cultural sensitivity
Timeline
Theodore Hotel Motel
Lee
04.2024 - 09.2026
North Rockhampton State High School