Kailash Baral
Westmead,NSW
Summary
Dedicated and motivated recent BIT graduate from Victoria University with a strong foundation in information technology. Seeking a challenging entry-level position to apply my skills and knowledge, while continuously learning and contributing to a dynamic IT environment.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Coles Group
10.2021 - Current
- Assisted in developing adequate scheduling to manage customer volume throughout hours of operation.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored and controlled department's roster.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Cook
White Cockatoo Hotel
09.2021 - 11.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Customer Service Assistant
Orange Supermarket
08.2018 - 08.2021
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Customer Sales Service Assistant
Ncell Center Baneshwor
02.2016 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Information Technology - Information Technology
Victoria University
Sydney, NSW05.2023
Advanced Diploma of Network Security - Computer Networking
Australian Harbour International College
Sydney, NSW06.2020
Diploma of Information Technology Networking - Computer Networking
Australian Harbour International College
Sydney, NSW06.2019
Skills
- Tech Savvy
- Good knowledge of Programming Languages like; Java, C, C, C# and Python
- Familiar with software and web sites like; Visual Studio, WordPress and Packet tracer
- Good communication skills
- Good customer service skill
- Fast learner
- Pleasing Personality
- Adaptability
- Collaboration
- Time Management
- Corporative
- Collaboration
- Time Management
- Corporative
Academic Projects
Restaurant Management App (2023)
- Developed a comprehensive mobile application for Android using Android Studio, Java, and XML, designed for restaurant management.
- Implemented features for customers to order food for delivery and pickup, make table reservations, and for restaurant employees to check rosters and set their availabilities.
- Utilized a cloud-based database for secure data storage and real-time updates.
Online Bookstore Website (2022)
- Developed website using HTML, CSS, and JavaScript.
- Implemented a MySQL database for managing books, customer information, and orders.
- Integrated payment processing and ensured data security.
Network Security Simulation (2022)
- Designed and implemented a network security simulation environment using Packet Tracer.
- Studied various cyber threats and defences, including the configuration of firewalls and intrusion detection systems.
- Analyzed network traffic patterns and simulated security incidents.
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
Customer Service Supervisor
Coles Group
10.2021 - Current
Cook
White Cockatoo Hotel
09.2021 - 11.2023
Customer Service Assistant
Orange Supermarket
08.2018 - 08.2021
Customer Sales Service Assistant
Ncell Center Baneshwor
02.2016 - 06.2018
Bachelor of Information Technology - Information Technology
Victoria University
Advanced Diploma of Network Security - Computer Networking
Australian Harbour International College
Diploma of Information Technology Networking - Computer Networking
Australian Harbour International College
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