Kailee Briggs
Kyneton,VIC
Summary
Dynamic professional with extensive experience at Target, excelling in financial management and team leadership. Proven ability to enhance operational efficiency through effective training and problem resolution. Strong communicator with a focus on customer satisfaction and a track record of meeting budget goals while fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Customer Service Assistant
Kmart
Woodend, VIC
01.2021 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Store Manager
Target
Various
09.2010 - 01.2020
- Oversaw financial management, achieving store budget goals and meeting key performance indicators.
- Managed inventory control, Cash management and payroll system's.
- Directed team members efficiently in high-energy environment using open dialogue and positive reinforcement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Worked to maintain company’s HR and OHS policies were met and controlled. Thru risk assessment, Work safe visits and external audit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Outlined the scope of positions for the organization by recruiting and training staff.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
State Administration Simplification Manager
Target
Victoria And Tasmania
02.2018 - 11.2018
- Conducted presentations to store management team and upper management of the new cash office and payroll systems.
- Uploaded time records into computer system and made adjustments to create accurate database for efficiency for payroll functions.
- Planned rollout of new processes and trained store management teams in new Cash office and payroll systems.
- Reviewed time records for over 90 store teams to verify accuracy of information.
- Supported financial team with special projects and additional job duties.
- Conducted internal audit procedures to validate and improve accuracy of financial reporting.
Skills
- Communication
- Administrative and Office Support
- Training and Development
- Problem resolution
- Enthusiastic
Timeline
Customer Service Assistant
Kmart
01.2021 - Current
State Administration Simplification Manager
Target
02.2018 - 11.2018
Store Manager
Target
09.2010 - 01.2020