Kailee Southwell
Winmalee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cafe Attendant
The Mountain Grind
10.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Gained valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Replenished products daily for optimal freshness and visibility.
- Maintained clean and attractive product displays to entice customer purchases.
- Notified management of product and supply shortages to reduce disruption in availability.
- Displayed excellent multitasking abilities while managing multiple orders simultaneously during peak hours without compromising quality or efficiency.
- Developed strong rapport with regular customers through personalized service, leading to increased loyalty and repeat business.
- Prepared high-quality beverages and food items, adhering to recipes and presentation standards.
- Delivered food to guest tables with timeliness and efficiency.
- Collaborated with team members to optimize workflow and ensure smooth daily operations.
- Processed sales transactions using POS system.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Cafe Attendant/Supervisor
Lollipops Playland & Cafe
03.2023 - 10.2024
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Monitored food temperatures to comply with safety regulations.
- Notified management of product and supply shortages to reduce disruption in availability.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained cleanliness and regulatory sanitary standards of the facility, adhering to company procedures.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Processed sales transactions using POS system.
- Managed multiple tasks in high-volume environment.
- Achieved results by working with staff to meet established targets.
- Proficient use of information technology systems to manage signage, party schedules and other business documents
Assistant Store Manager
Novo Shoes
09.2022 - 01.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed challenging situations, customers and clients, while assisting colleagues in maintaining excellent customer service.
Retail Sales Associate
Various Stores E.g. Sunglasshut, Pandora.
03.2021 - 09.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to service customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register after end of shift to balance and record accurate transactions.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used computers and printers to create signage, scan and print out items.
- Answered the phones.
Brow and Lash Specialist
Browco
10.2020 - 07.2021
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Monitored industry trends to adapt strategies accordingly.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
Childcare Trainee
Blue Wren Childcare Centre
05.2019 - 05.2020
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent transmition of germs.
- Introduced children to educational games and activities to boost learning
- Liaised with parents and guardians to discuss child progress.
- Utilized positive reinforcement techniques to encourage good behaviour.
- Assisted in toilet training and other daily hygiene activities to support child development.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Developed age-appropriate activities and crafts to engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Read stories, sang songs and facilitated creative play.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Logged information regarding naps, feedings, and any medications administered.
- Monitored children's activities to verify safety and wellbeing.
Education
Bachelor of Arts - Fashion Design
Torrens University Australia
Sydney, NSW05.2026
Diploma - Beauty Therapy
Blue Mountains TAFE
Katoomba, NSW12.2018
Skills
- Customer-Focused
- High level interpersonal and customer service skills
- Demonstrated supervisory skills and ability to work in fast paced team environment
- Demonstrated skills in online systems, applications and information technology, printers, scanners etc
- Efficient multitasking
- Sales expertise and cash handling experience
- Stock ordering, management and processing
- Cleaning and organization
- Beverage Preparation
- Product knowledge and ability to take orders and bookings over the phone
- Proven to be a quick learner in current and previous work
Skills Learnt in my Bachelor of Fashion Design so far
- Developing skills with creating fashion sketch drawings
- Developing skills in Adobe Illustrator, Adobe Photoshop and InDesign
- Multitasking Abilities
- Developing skills in colour and trend forecast knowledge
- Developing skills with print design
- Team Collaboration
- Self Motivation
- Time management abilities
- Continuous Improvement
- Attention to Detail
Timeline
Cafe Attendant
The Mountain Grind
10.2024 - Current
Cafe Attendant/Supervisor
Lollipops Playland & Cafe
03.2023 - 10.2024
Assistant Store Manager
Novo Shoes
09.2022 - 01.2023
Retail Sales Associate
Various Stores E.g. Sunglasshut, Pandora.
03.2021 - 09.2022
Brow and Lash Specialist
Browco
10.2020 - 07.2021
Childcare Trainee
Blue Wren Childcare Centre
05.2019 - 05.2020
Bachelor of Arts - Fashion Design
Torrens University Australia
Diploma - Beauty Therapy
Blue Mountains TAFE
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