Kailey Grant
Canberra
Summary
- Hardworking and Passionate with strong organizational skills and detail-oriented.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Effective at encouraging staff productivity to meet and exceed Standards.
- Meet Performance targets and and reach for above and beyond.
- Focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Platypus Shoes
05.2023 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
Platypus Shoes
11.2022 - 05.2023
- Maintained a visually appealing and organized store environment, increasing overall shopping experience.
- Processed customer transactions accurately while maintaining a friendly rapport with patrons, enhancing their shopping experience.
- Contributed to sales growth by effectively upselling complementary products and accessories.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cafe Worker
Caffe Cherry Beans
10.2021 - 12.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Volunteer
Vinnies
03.2019 - 03.2019
- Proven ability to learn quickly and adapt to new situations.
- Participated contributing ideas for process improvement.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Canberra College
Phillip, ACT2021
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Training and mentoring
- Inventory Management
- Store Merchandising
- Bank and Safe Deposits
REFERENCES
Available upon request.
Timeline
Store Manager
Platypus Shoes
05.2023 - 07.2024
Sales Associate
Platypus Shoes
11.2022 - 05.2023
Cafe Worker
Caffe Cherry Beans
10.2021 - 12.2022
Volunteer
Vinnies
03.2019 - 03.2019
High School Diploma -
Canberra College
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