Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
StoreManager

Kailey Grant

Canberra

Summary

  • Hardworking and Passionate with strong organizational skills and detail-oriented.
  • Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Effective at encouraging staff productivity to meet and exceed Standards.
  • Meet Performance targets and and reach for above and beyond.
  • Focused on maximizing team efficiency.


Overview

5
5
years of professional experience

Work History

Store Manager

Platypus Shoes
05.2023 - 07.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Sales Associate

Platypus Shoes
11.2022 - 05.2023
  • Maintained a visually appealing and organized store environment, increasing overall shopping experience.
  • Processed customer transactions accurately while maintaining a friendly rapport with patrons, enhancing their shopping experience.
  • Contributed to sales growth by effectively upselling complementary products and accessories.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Cafe Worker

Caffe Cherry Beans
10.2021 - 12.2022
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.

Volunteer

Vinnies
03.2019 - 03.2019
  • Proven ability to learn quickly and adapt to new situations.
  • Participated contributing ideas for process improvement.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Canberra College
Phillip, ACT
2021

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Inventory Management
  • Store Merchandising
  • Bank and Safe Deposits

REFERENCES

Available upon request.

Timeline

Store Manager

Platypus Shoes
05.2023 - 07.2024

Sales Associate

Platypus Shoes
11.2022 - 05.2023

Cafe Worker

Caffe Cherry Beans
10.2021 - 12.2022

Volunteer

Vinnies
03.2019 - 03.2019

High School Diploma -

Canberra College

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Kailey Grant