Kai Li Chen

AIESEC is a global platform for young people to develop their leadership potential through practical experiences of many kinds, including internships, volunteering opportunities, and more.

• Co-ordinated and managed a regional (NSW) conference of around 100 stakeholders receiving a 9.5/10 feedback rating
• Advised finances and governance of the branch to ensure that we comply with business regulations and legislation
• Engaged with business partners and formed close relationships with clients that align with AIESEC
• Hosted the semi-annual national conference in Sydney and attended International Congress in India 2023 to network with national partners such as Electrolux, DHL, Schneider Electric etc
• Awarded Best Start Up Branch in Q1 and Q2 2023.

• Liaised content creation and campaign management to increase engagement by 22%
• Delivered and planned a membership information session with 4 indirect reports and 60 participants
• Facilitated at the January NSW Regional Induction Conference delivering 4 sessions to 100+ people
• Onboarded into the Entity Support Team (EST) as their National Digital Strategy Manager focusing on B2B sales and LinkedIn management and utilised different CRM systems and tools
• HR retention of 100% from my team.

• Engaged in the research and shortlisting of executive assignments within a division of three for executive recruitment
• Actively communicated with executives from ASX listed and multinational firms to understand their career and progression
• Deliver excellent customer service through regular catch ups and understanding what changes our candidates and clients want to make in their career or organisation.

• Provided technical support to customers by implementing new customer service strategies (Kiosks) leading to a 92% increase in customer engagement
• Expedited the achievement of 1st in the state and country in drive-thru on multiple occasions by upselling products to increase revenue by 25%
• Awarded with 2 leadership certificates for the completion of leadership training.

• Led and managed a small team to achieve customer experience and attraction to our events and programs
• Engaged in weekly onboarding and downscaling skills and information through presentations and one to one interaction with team members
• Designed graphics and community-based projects to attract our target market.

• Lead and assisted a small team in consulting and improving the B certification of a social startup company
• Completed key deliverables through delegating roles and tasks to team members and consulted with the founders of the company in increasing their B assessment mark by 6 points.

• Contacting companies to open traineeship opportunities for youths and students
• Cultivated relationships with event sponsors and engaged professionally with corporate firms and small businesses via email, cold calling, and virtual meetings
• Utilised B2B sales skills like pitching, lead generation and objection handling
• Experience using HubSpot and Google sheet as main trackers for leads.