Kaili Lou

Kaili is an IT professional who has enjoyed both the consulting and solution delivery streams of IT and loves solving complex problems, designing sophisticated solutions and building innovative technology for organizations. She has a blend of skills covering technical knowledge, critical emotional intelligence and client facing soft skills, with an appreciation for delivering quality outcomes. She also enjoys collaborating with extraordinary people who are passionate about digital transformation.

• Microsoft Power Platform Fundamentals
• Microsoft Dynamics 365 Fundamentals (CRM)
• Professional Scrum Master I
• LFC131 Green Software for Practitioners
• Certificate III in Financial Services

CRM Tester/Business Analyst  – Department of Health and Aged Care

• Provided expertise in the planning, constructing and execution of test scripts in an Agile team.
• Applied business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team's overall test objectives.
• Work closely with solution architects and developers to provide an understanding of business requirements and evaluate options for solution.
• Facilitate workshops as required with business stakeholders and the development team to ensure common understanding of requirements and ensure all testing results are easily accessible and understandable.
• Track defects to closure and keep defect repository up-to-date to make sure a high standard result.
• Support the Scrum Master and developers to promote the agile delivery process and continuous improvement process.
• Engage with business to facilitate involvement in the agile delivery process.
• Participates in Sprint Retrospective to review how well the Sprint was executed and identify opportunities for improvements to the delivery process.

Project Management Officer  – Defence Australia

• Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
• Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
• Work with the delivery leads to support the development and implementation, this will involve project management, organising and assisting with the public consultation process, providing secretariat support to program committees, writing reports, briefing information and provision of advice on procedure and policy across the program areas.
• Undertake project management activities including input into project planning and documentation; assistance with implementation; monitoring and reporting on progress, identifying problems and proposing possible solutions.
• Research, review and analyse data, reports, published material and expert opinion to provide information and advice to support the development of projects and program initiatives.
• Collate, edit and draft meeting papers, correspondence, discussion papers, submissions, consultation materials, briefing notes and other written materials associated with the program.
• Provide secretariat support for committees and expert groups, including preparation of agenda papers, meeting notes, logistics and other administrative tasks.
• Collaborate with other team members and other program teams within the Commission to support the work of the team.

Dynamics 365 Developer – Defence Australia

• Design and develop modifications or extensions to the standard Microsoft Dynamics CRM applications.
• Be responsible for coding, unit testing and creating supporting documentation for Microsoft Dynamics based solutions.
• Design and delivery of Dynamics 365 and Power Platform based solutions
• Develop, configure, and deliver solutions that meet customer needs.
• Develop reporting and integrations as part of the solution.
• Provide technical analysis, resolution and troubleshooting of solutions provided to the customers.
• Gain understanding of customer’s needs and collaborates with other team members to complete design and testing documentation.