Summary
Overview
Work History
Education
Skills
Affiliations
Photography and Creative Directing
Languages
Timeline
Generic

Kai Guan

Dulwich Hill,NSW

Summary

Professional and Well represented Reliable, Attentive, and Consistent Goal driven and is open to learn in new environments Supportive, Patient and Understanding in teamwork. Proven track record of developing successful and innovative advertising and marketing campaigns that improve brand visibility and increase revenue. Possesses excellent eye for detail and nuanced understanding of brand voice and messaging. Detail-oriented team player with strong organizational skills.

Overview

9
9
years of professional experience

Work History

Sales Consultant

Culture Kings Parramatta
04.2022 - Current
  • Consistently achieves KPI goals
  • Displays excellent customer service and communication
  • Works towards Customer needs and satisfaction
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.

Creative Director and Photographer

Lilith.Venus 444
05.2017 - Current
  • Has worked with university societies and external clients, and successfully helped in achieving their wants and needs through photography work and creative directing.
  • Evaluated and contributed to creative team ideas and translated into actionable project plans.
  • Managed campaigns with specific focuses in order to meet customer needs and creative visions.

sales representative

Tommy Hilfiger Sydney
11.2019 - 03.2023
  • Increased sales by offering advice on purchases and promoting additional products.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Marketing Director

Macquarie Dance Academy
01.2022 - 01.2023
  • In charge of the marketing department for MDA
  • Involves delegating tasks, creating designs and social media posts
  • Is in charge of everything marketing and media.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Devised marketing plans using digital strategies, print advertising and word of mouth tactics.

Battle Crew Leader

Macquarie Dance Academy
01.2020 - 01.2023
  • Organizing training every week.
  • Working with individuals of all dance skill levels and ages.
  • Creating safe and welcoming community space for dancers.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities

External and Internal Vice President

Macquarie Dance Academy
01.2021 - 01.2022
  • Was responsible for admin work, which involved: filling out forms, sending emails, and completing reports
  • Organized events and was in charge of the training and marketing department
  • Was the prime Communicator for the society :calling sponsors, other uni societies, and delegating tasks in the marketing department of the society.

Media Director

VSA, Western Sydney University Vietnamese Association
01.2020 - 01.2021
  • Helped out with charity campaigns and raised money through university food stores.
  • Coordinated launch of media campaigns with marketing, communications and sales departments.
  • Developed advertising strategies and converted ideas into concrete tasks and delegating tasks to appropriate individuals and departments.
  • Discussed marketing goals with clients to identify needs and articulate details to marketing team.
  • Increased brand awareness through creation of innovative print and digital productions for major publications.

Burger Freights
08.2019 - 06.2020
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.

Share Tea
11.2018 - 03.2019
  • Established unique service goals to each venue to provide constant and excellent service
  • Always greeted customers, offered to those who needed it, and effectively handled money.
  • Reduced risks by maintaining clean and organised work environment

Administrator

Andrew Guan Chinese Health Medicine and Acupuncture
06.2014 - 08.2018
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Entered and maintained departmental records in company database.
  • Collected, validated and distributed information to employees.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Communicated in both English and Mandarin
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

Bachelor of Arts - Marketing And Human Resource Management

Macquarie University
Sydney, NSW
12.2023

Skills

  • Creative Team Collaboration
  • Design Understanding
  • Administering Social Media Accounts
  • Brand Messaging
  • Team Meetings
  • Critical Thinking
  • Marketing Expertise
  • Strategic Leadership
  • Customer Needs Assessments
  • Photographic Editing
  • Google Slides
  • Microsoft Office
  • Campaign Development
  • Social Media Platforms
  • Creative Vision Development

Affiliations

Donald Tang

( Western Sydney Vietnamese Society Association President)

04451785955


Andrew Bin Guan

(Andrew Bin Guan Chinese Herbalist and Acupuncture)

0292118809


Photography and Creative Directing

Work is based on Photography and Content Creating.

Languages

Chinese (Mandarin)
Full Professional

Timeline

Sales Consultant

Culture Kings Parramatta
04.2022 - Current

Marketing Director

Macquarie Dance Academy
01.2022 - 01.2023

External and Internal Vice President

Macquarie Dance Academy
01.2021 - 01.2022

Battle Crew Leader

Macquarie Dance Academy
01.2020 - 01.2023

Media Director

VSA, Western Sydney University Vietnamese Association
01.2020 - 01.2021

sales representative

Tommy Hilfiger Sydney
11.2019 - 03.2023

Burger Freights
08.2019 - 06.2020

Share Tea
11.2018 - 03.2019

Creative Director and Photographer

Lilith.Venus 444
05.2017 - Current

Administrator

Andrew Guan Chinese Health Medicine and Acupuncture
06.2014 - 08.2018

Bachelor of Arts - Marketing And Human Resource Management

Macquarie University

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