Kailin(Kelly) Zhong

Active Listening Empathy Communication Skills Critical Thinking Ethical Awareness Cultural Competence Self-Awareness Problem-Solving Patience and Resilience Adaptability

• The ability to listen attentively and without judgment is crucial in understanding clients’ concerns and building trust
• Demonstrating a deep understanding and sensitivity to the emotions and experiences of others helps in creating a supportive environment for clients
• Clear and effective verbal and non-verbal communication are essential for conveying understanding, offering guidance, and building rapport with clients
• The ability to analyze and evaluate client issues, identify patterns, and develop appropriate intervention strategies is vital in counselling
• A strong understanding of ethical principles and the ability to apply them in practice is fundamental in maintaining professional integrity and client welfare

• Awareness and sensitivity to cultural, social, and individual diversity are crucial in providing effective and respectful counselling to all clients
• An understanding of one’s own biases, emotions, and triggers allows for better management of personal reactions and ensures objective support for clients
• The ability to work collaboratively with clients to identify problems, set goals, and develop strategies to overcome challenges is key in the counselling process
• Counselling often involves working through complex and prolonged issues, requiring patience, persistence, and the ability to manage stress
• Flexibility in approach and willingness to adjust techniques and strategies to meet the unique needs of each client are essential in effective counselling