Kailla Maxwell
Cranbourne,VIC
Summary
Reliable, hardworking & passionate café manager with proven expertise in menu development, staff training, and event coordination. Committed to making all our customers feel right at home, creating a friendly family atmosphere where everyone feels welcome.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Director/Manager
Homestead Cafe
Pakenham, Vic
07.2018 - 12.2025
- Oversaw daily operations to ensure efficient & friendly/ personable service in a very busy café environment.
- Supported chefs during peak hours to maintain service quality and efficiency.
- Created & tested seasonal menus, sourcing recipes & plating up.
- Ordering, stock control.
- Managed staff rosters and delegated daily tasks to maintain workflow consistency.
- Trained new employees on customer service standards and café procedures.
- Ensured compliance with health and safety regulations in food preparation areas.
- Organized and executed special events, enhancing customer engagement and experience.
- Competent in Catering for small & large outside orders, creating specific menus for customers.
- Managed banking transactions and ensured accurate cash control procedures.
Cafe all rounder
Vetro cafe
Narre Warren, Vic
2014 - 2018
- Head Barista.
- Supported chefs during peak hours to ensure smooth kitchen operations.
- Delivered catering orders to offsite customers, ensuring timely and accurate service.
- Prepared & displayed cakes, sweets, sandwiches.
- Served alcoholic beverages to customers at events and functions.
- Created daily lunch menus.
- Stock rotation & replenishment.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
Store Assistant
Eversweet confectionary
Narre Warren, Vic
2006 - 2015
- Organized merchandise displays to improve customer engagement and shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness of sales floor and backroom areas to create a welcoming environment for customers.
- Stocked shelves and updated inventory to ensure product availability and support sales.
Cafe all rounder
Elements Cafe
Docklands , Vic
2010 - 2014
- Barista.
- Making an array of cold drinks.
- Identified customer needs promptly to enhance service delivery in fast-paced cafe environment.
- Trained staff to ensure consistent service quality and maintain operational standards.
- Arranged and maintained inviting display of cakes, pastries, and sandwiches to increase customer engagement.
- Functions after 5, catering & responsible service of alcohol.
All rounder
Cafe Silvestro
Melbourne , Vic
2008 - 2010
- Head Barista.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Waitressing.
- Responsible service of Alcohol.
- Stock replenishment & rotation
- Dishes & cleaning.
- Prepared sandwiches for catering events, ensuring quality and presentation.
- Educated team members on menu items and preparation techniques.
Cafe all rounder
Fountain Gate Bingo
Narre Warren , Vic
2004 - 2006
- Barista.
- food preparation & rotation of stock.
- Performed dishwashing and maintained cleanliness in work areas to ensure hygienic environment.
- Served cakes and sweets to customers, enhancing their dining experience.
- Receiving, storing & distributing goods.
- Gaming duties including machine room & Tattslotto sales.
- Balanced cash drawers at end of shifts, ensuring accuracy and accountability in financial transactions.
Education
High School Diploma -
Eumemmerring Secondary College
Narre Warren12-2007
Skills
- Menu development
- Food safety compliance
- Stock management
- Event coordination
- Staff training
- Customer relationship management
Certification
Cert 2 Hospitality Operations
Timeline
Director/Manager
Homestead Cafe
07.2018 - 12.2025
Cafe all rounder
Vetro cafe
2014 - 2018
Store Assistant
Eversweet confectionary
2006 - 2015
Cafe all rounder
Elements Cafe
2010 - 2014
All rounder
Cafe Silvestro
2008 - 2010
Cafe all rounder
Fountain Gate Bingo
2004 - 2006
High School Diploma -
Eumemmerring Secondary College