Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Languages
Timeline
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Kai Loon Tong

Kai Loon Tong

Brisbane,Queensland

Summary

Dedicated and professional customer service executive and sales assistant with vast experience in all aspect of serving and sales related jobs. Committed to ultimate client satisfaction, and always willing to assist client regardless of how difficult the situation will be. Experienced in listening to clients' needs and customize products and services to fit clients desire. Always a fashion enthusiast, who sees Louis Vuitton as the top fashion brand to the world and its gift to human culture.

Overview

12
12
years of professional experience

Work History

Host

Louis Vuitton Singapore
Singapore, Singapore
03.2023 - 06.2023
  • A professional host should always makes precious clients who visited our amazing maison start with a surprises and leave with memories. This slogan was my own designed concept when I was working with Louis Vuitton as a host. As a host in the largest LV Island Maison in Asia, I face thousands of clients everyday,and I take pride in serving clients by meeting high standards and expectations, ensuring clients' comfort, exploring their desires, matching them to our professional client advisor, and in the end, ending their visit with expectation to visit us again. It is a challenging job with lot of excitement to meet new and old client everyday, and sharing their emotion every time they visited. Our job doesn't only stop at serving, as I also provided extra service such as introducing, recommending, showcasing, testing to client who wish to further understand more about our high quality products. It is always my dream to work in high end fashion brand and I wish to become a top client advisor which I am proud of one day.

Customer Service Executive (Mandarin Speaker)

Agoda Inc.
Kuala Lumpur
11.2018 - 06.2020
  • First official customer serving job which required me to handle clients from all around the world
  • Although main in Chinese market, but also needed to communicate to hotel partners in English and sometime Japanese
  • Was able to achieve above average standard of KPI, and was entitled one of the top customer satisfaction agent
  • Other than assisting in solving clients' emergency issues, also helped in promoting company's events and promotion to potential clients to improve exposure and interest to clients.

Freelance promoter

Taukaenoi, darlie toothpaste, and many more
Klang
01.2018 - 09.2018
  • Was successful in exposing and increasing sales to brands entrusted to me
  • Always creative and passionate in promoting products as brand representative.

Exchange student Internship

Rakuno Gakuen University
Hokkaido, Japan
06.2017 - 09.2017
  • Gained the opportunity to enhance vision on natural park management, japan education system focusing on environmental titles, geographical knowledge, tourism management
  • This opportunity had broaden my vision on the serving skills of Japanese, a race with one of the best serving skills in the world
  • Able to learn the observation to details and capture customers' sight with beautiful packaging and wordings.

Admin

BESI Apac Logistic SDN BHD
Klang
01.2014 - 03.2014
  • Main in assisting logistic partners in importing and exporting highly sensitive and expensive machine parts, and data entry
  • Complicated serial number and products names are involved, which required clear mindset and high accuracy in data entry
  • Able to achieve leaders' expectation and was given high praise for doing job with minimum mistake and supervision.

Waiter

Lavender Bistro and Bakery
Klang
01.2011 - 03.2011
  • Served customers with good manner and great stress managing ability, in a fast paced situation
  • Job contains taking orders with precaution to details such as special request and customers' allergic reaction to specific food type, managing the cleanliness of the store, also helped with kitchen chores when needed
  • Able to achieve high customer satisfaction and received high praise on serving skills.

Education

Research Student in Geographical Information System Laboratory -

Rakuno Gakuen University
04.2022

Bachelor of Conservation Biology -

University Malaysia Sabah
11.2017

Skills

  • Microsoft Word
  • Excel
  • Powerpoint
  • Diving
  • Premiere pro
  • Customer Service
  • Professional Appearance
  • Guest Relations

Personal Information

  • Place of Birth: Malaysia
  • Date of Birth: 02/16/1994
  • Gender: Male
  • Nationality: Malaysian
  • Driving License: B
  • Marital Status: Single

Hobbies and Interests

  • Outdoor activity
  • Drawing
  • Musics
  • Games
  • Fashion
  • Traveling
  • Study

Languages

English
Professional
Chinese (Mandarin)
Professional
Japanese
Elementary

Timeline

Host

Louis Vuitton Singapore
03.2023 - 06.2023

Customer Service Executive (Mandarin Speaker)

Agoda Inc.
11.2018 - 06.2020

Freelance promoter

Taukaenoi, darlie toothpaste, and many more
01.2018 - 09.2018

Exchange student Internship

Rakuno Gakuen University
06.2017 - 09.2017

Admin

BESI Apac Logistic SDN BHD
01.2014 - 03.2014

Waiter

Lavender Bistro and Bakery
01.2011 - 03.2011

Research Student in Geographical Information System Laboratory -

Rakuno Gakuen University

Bachelor of Conservation Biology -

University Malaysia Sabah

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Kai Loon Tong