Kai Loon Tong
Klang,Selangor
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed at prestigious companies like Louis Vuitton Singapore. Excelled in enhancing guest relations and resolving complaints, leveraging skills in video editing and detail orientation to elevate client experiences. Achieved significant improvements in client satisfaction and team efficiency, embodying a blend of hard and soft skills essential for high-paced environments. Last but not least, a fashion trend enthusiast, who always up to date and passionate in sharing and promoting.
Overview
12
12
years of professional experience
Work History
Guest Host
Louis Vuitton Singapore
03.2023 - 06.2023
- Provided exceptional client service by attentively listening to guest needs, with maximum awareness to store situation.
- Managed client traffic with top comfort and romance client with brand history and client discovery while waiting in queue.
- Handled high-pressure peak season situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through cooperate with managers and client advisors to maximise client satisfaction and purchasing motivation.
- Supplied client with memories to revisit the store.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Customer Service Executives (Mandarin Speaking)
Agoda.com
11.2018 - 06.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies.
- Managed high volume of inbound calls while maintaining a professional demeanour and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Coached and mentored junior team members, contributing to their professional growth and development.
Internship Student
Rakuno Gakuen University Hokkaido
06.2017 - 09.2017
- Proudly leading internship team to present Malaysia and University culture to Japanese parties and organisation.
- Managing team project and act as bridge between Japanese parties and internship team.
- Acquired knowledge on Japanese culture, skills in maintaining environmental sustainability, park and zoo management and geographical information system.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Administration Clerk
Besi Apac SDN BHD
01.2014 - 03.2014
- Handled incoming items to our storehouse, and input product details with precision and care
- Managing storehouse traffic and cleanliness with focus and awareness to avoid accident
- Established and maintained standard office procedures to achieve demanding targets.
Food Waiter
Lavender Bistro and Bakery
01.2011 - 03.2011
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Education
No Degree - Geographical Information System
Rakuno Gakuen University
Hokkaido, Japan04.2021
Bachelor of Science - Conservation Biology
Univeristy Malaysia Sabah
Sabah, Malaysia11.2017
Skills
- Customer Service
- Team Collaboration
- Effective Time Management
- Team player mentality
- Adaptable to change
- Detail Oriented
- Professional Appearance
- Guest Relations
- Up-selling techniques
- Promotional knowledge
- Guest complaint resolution
- Video Editing
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Malay
Native or Bilingual
Japanese
Limited Working
Timeline
Guest Host
Louis Vuitton Singapore
03.2023 - 06.2023
Customer Service Executives (Mandarin Speaking)
Agoda.com
11.2018 - 06.2020
Internship Student
Rakuno Gakuen University Hokkaido
06.2017 - 09.2017
Administration Clerk
Besi Apac SDN BHD
01.2014 - 03.2014
Food Waiter
Lavender Bistro and Bakery
01.2011 - 03.2011
No Degree - Geographical Information System
Rakuno Gakuen University
Bachelor of Science - Conservation Biology
Univeristy Malaysia Sabah
Similar Profiles
Kai Loon TongKai Loon Tong
Host at Louis Vuitton SingaporeHost at Louis Vuitton Singapore
Adalee Goh Siew Fong Adalee Goh Siew Fong null
Customer Service Representative at BI Worldwide (Singapore) Pte LtdCustomer Service Representative at BI Worldwide (Singapore) Pte Ltd
Dennis ChengDennis Cheng
Visual Merchandising Manager SEA at Prada Singapore Pte.LtdVisual Merchandising Manager SEA at Prada Singapore Pte.Ltd
PRRAVAN KUMAARPRRAVAN KUMAAR
Import & Export Operations at PSA BDP (BP IMPLANT)Import & Export Operations at PSA BDP (BP IMPLANT)
FARIDAH HANIFAFARIDAH HANIFA
Community Associate at Regus-Subang JayaCommunity Associate at Regus-Subang Jaya