Kainat Ahsen

• Relationship Manager – Standard Chartered Bank
  Managed a portfolio of high-net-worth and priority banking clients, delivering tailored financial solutions to meet their investment, lending, and transactional needs. Built and nurtured long-term client relationships through proactive engagement and exceptional service. Conducted financial reviews, identified cross-selling opportunities, and collaborated with internal teams to ensure seamless execution of banking services. Consistently achieved sales targets while maintaining compliance with regulatory and risk management standards.
• Cultivated strong client relationships to enhance customer satisfaction and loyalty.
• Collaborated with cross-functional teams to deliver tailored financial solutions.
• Managed client accounts, ensuring accurate documentation and compliance with regulations.

• Promoted to Relationship Manager (RM): Managed a portfolio of priority clients, providing personalised financial solutions, driving portfolio growth, and achieving sales and service targets.
• Built strong client relationships, identified cross-selling opportunities, and ensured compliance with regulatory standards.

• Assisted customers with account inquiries and transactions.
• Resolved customer complaints efficiently and professionally.
• Processed customer applications for loans and credit cards.
• Maintained accurate records of customer interactions in the database.
• Delivered exceptional front-line service, resolved client queries efficiently, and supported daily banking operations. Recognised for strong client rapport and product knowledge.

Sales Executive role in a bank:

• Promoted and sold banking products including accounts, credit cards, loans, and investment solutions to new and existing customers.
• Prospected and onboarded new clients through targeted outreach and relationship building.
• Achieved and exceeded monthly sales targets while maintaining high service standards.
• Educated customers on product features, benefits, and application processes.
• Collaborated with branch and operations teams to ensure smooth onboarding and service delivery.
• Maintained compliance with bank policies and regulatory requirements.

Marketing Intern – JWT

• Assisted in the development and execution of marketing campaigns for diverse client portfolios.
• Conducted market research and competitor analysis to support creative strategies.
• Coordinated with creative and account management teams to deliver client briefs.
• Supported campaign reporting and performance tracking.

Assisted in managing and updating compliance databases to ensure accuracy and regulatory alignment.

• Organised and maintained confidential records for audits and internal reviews.
• Supported the compliance team in tracking, analysing, and reporting regulatory requirements.
• Ensured timely entry and verification of data to meet operational deadlines.