Hi, I’m
Kaira Levey
Mudjimba,Qld
Summary
Dynamic professional with a proven track record at Montu Alternaleaf, enhancing patient experience through meticulous feedback analysis and personalized care. Excelled in fast-paced environments, demonstrating determination and a quick learning ability. Skilled in policy adherence and vital signs monitoring, significantly improving care delivery and patient education. Achieved notable increases in patient satisfaction and operational efficiency.
Overview
3
years of professional experience
Work History
Montu Alternaleaf
Patient Experience Specialist
12.2023 - Current
Job overview
- Implemented feedback collection tools to gather valuable insights from patients, driving continuous improvement efforts.
- Enhanced patient satisfaction by providing personalized care and addressing individual needs.
- Analyzed data related to patient satisfaction surveys, identifying trends and opportunities for improvement in various aspects of care delivery within the organization.
- Informed clients on products how it is going for them if it is helping them relax or if another product is needed
Iselect
Sales Agent
02.2022 - 03.2023
Job overview
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Australian Taxation Office
Tax Accountant
03.2021 - 02.2022
Job overview
- Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
- Managed multiple tax projects simultaneously, ensuring deadlines were met and clients were satisfied.
- Conducted thorough reviews of financial records to ensure accuracy in reporting income, deductions, and credits.
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units.
- Developed strong relationships with clients by maintaining open communication lines and addressing concerns promptly.
- Audited client financial records to determine tax liability.
Education
Noosa Flexible Learning CentreNoosa
Year 12
Skills
- Policy Adherence
- Vital signs monitoring
- Patient Education
- Product value
- KPIS
- Determination
- Fast learning
Timeline
Patient Experience Specialist
Montu Alternaleaf
12.2023 - Current
Sales Agent
Iselect
02.2022 - 03.2023
Tax Accountant
Australian Taxation Office
03.2021 - 02.2022
Noosa Flexible Learning Centre
Year 12
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