Summary
Overview
Work History
Education
Skills
Certificates and Courses
Languages
Hobbies
Timeline
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Kaisa Väljaots

Kaisa Väljaots

Maroubra,NSW

Summary

My diverse roles, from aged care to hospitality, underscore my adaptability and service-minded approach, achieving significant improvements in workplace organization and customer experience.

Overview

8
8
years of professional experience

Work History

Textile Shop

Hagelin Oü
11.2020 - 03.2022


  • Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
  • Labeled and packed yarn on carts to prepare for shipment.
  • Assisted in reducing waste by carefully monitoring inventory levels and properly storing materials.
  • Tidied work area to create and maintain safe working environment on floor.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.


36h a week

Hotel All Rounder

Marvel Lock Hotel
01.2019 - 02.2020

Solely responsible for maintaining cleanliness in rooms during the day and serving as a bartender during the night at a small country hotel


  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.


12-14h days 6 days a week

Housekeeper/Farm Hand

Altek Farms
11.2018 - 01.2019

Successfully fulfilled 88 compulsory farm days for the working holiday visa


  • Maintained clean and comfortable

environments by vacuuming, mopping, cleaning windows, and dusting.

  • Cleaned and stored kitchen dishes, utensils, and glassware.
  • Ran special errands, making requested purchases.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.


8-14 hour days 6 days a week.


Aged Care Worker

Hooldaja Oü
06.2016 - 10.2018


  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.


20hours a week

Pizza Shop Assistant

Opera Pizza Oü
06.2014 - 08.2018

Worked during summer school holidays from June to August each year.


  • Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
  • Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
  • Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
  • Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
  • Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.


35hours a week


Volunteer

Clothing Consignment Shop
06.2016 - 06.2018

88 mandatory farm days for the working holiday visa.

  • Participated in organizing new stock on a monthly basis.

88 mandatory farm days for the working holiday visa.

8hours a day once a month.

Education

Diploma - Business Management

Eve College
06.2025

High School Diploma -

Tartu Tamme Gymnasium¨
Tartu, Estonia
06.2018

Skills

  • Effective communication skills
  • Cleaning and organizing abilities
  • Attention to Detail
  • Service Minded

Certificates and Courses

B2 Certificate in English - English summer camp in Cambridge

First aid Course

RSA (WA)

RSA (NSW)

Customer profiling Course 

Aged care Course 

Estonian full driving licence

NSW full driving licence

Social media marketing short course


Languages

Estonian
Native or Bilingual
English
Full Professional
Russian
Elementary

Hobbies

Painting

Figure skating

Timeline

Textile Shop

Hagelin Oü
11.2020 - 03.2022

Hotel All Rounder

Marvel Lock Hotel
01.2019 - 02.2020

Housekeeper/Farm Hand

Altek Farms
11.2018 - 01.2019

Aged Care Worker

Hooldaja Oü
06.2016 - 10.2018

Volunteer

Clothing Consignment Shop
06.2016 - 06.2018

Pizza Shop Assistant

Opera Pizza Oü
06.2014 - 08.2018

Diploma - Business Management

Eve College

High School Diploma -

Tartu Tamme Gymnasium¨
Kaisa Väljaots