Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Kaitlan Smith

Thornton,NSW

Summary

Kind and considerate Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Self-directed and energetic with superior performance in both autonomous and collaborative environments working independently and collaborating with others on group projects. Knowledgeable and dedicated customer service professional with experience in homewares and fast food industry. Solid team player with outgoing, positive demeaner and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing product knowledge. Ready to develop new skills and grow knowledge by gaining practical experience.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's Restaurant
03.2023 - Current
  • Worked front counter, drive-thru and other areas for shifts up to 8 hours
  • Replenished stock which involved lifting boxes up to 20kgs
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas
  • Collaborated with team members to complete orders
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness
  • Greeted customers promptly and took orders to keep flow of traffic moving
  • Reduced customer wait times by quickly operating customer window and sales register
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction
  • Became familiar with products to answer questions and make suggestions
  • Worked well with teammates and accepted coaching from management team
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate
  • Performed shift change tasks each day to keep store neat and running smoothly.

Retail Assistant

House of Hyggelig
09.2021 - 11.2022
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Supported loss prevention goals by monitoring shopper behavior
  • Used POS system to process sales, returns, online orders and gift card activations
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Helped customers complete purchases, locate items and join reward programs
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions
  • Quoted, generated and processed customer orders to meet specifications and various occasions
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Year 10 -

Francis Greenaway High School
Beresfield, NSW

Skills

  • Merchandising and Display
  • Computer Proficiency and Microsoft Office
  • Merchandise Recommendations
  • Customer Service
  • Building Customer Relationships and Loyalty
  • Flexible Hours
  • Time Management
  • Heavy Lifting
  • Interpersonal Communication
  • Responsible
  • Excellent work ethic
  • Product Knowledge
  • Routine management
  • Teamwork
  • Planning and Coordination
  • POS Software

References

  • Melissa Kemp, House of Hyggelig, 0404 946 959
  • Lauren See, House of Hyggelig, 0421 064 674
  • Shirley Wardle, House of Hyggelig, 0419 254 590

Hobbies and Interests

  • First aid
  • Making Cafe Styled Drinks
  • Drama
  • Reading
  • Music
  • Cooking

Timeline

Crew Member

McDonald's Restaurant
03.2023 - Current

Retail Assistant

House of Hyggelig
09.2021 - 11.2022

Year 10 -

Francis Greenaway High School

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Kaitlan Smith