Kaitlin Biggs
Oyster Bay,NSW
Summary
Highly motivated and detail-oriented third-year Law and Business student with a record of strong academic achievement and over six years’ experience in client service, administration, and team leadership. Skilled in managing competing priorities, maintaining confidentiality, and providing professional front-of-house and administrative support in fast-paced, client-focused environments. Proficient in Microsoft Office and Google Suite, with a proven ability to communicate effectively, problem-solve under pressure, and adapt quickly to new systems. Now seeking to apply these skills in a legal support role as I take the next step toward a career in the legal profession.
Overview
6
6
years of professional experience
Work History
Customer Service Team Leader (3+ Years)
Gelato Messina
05.2022 - Current
- Provided in-store and phone-based customer service with a focus on satisfaction and professionalism
- Used product knowledge to assist customers and resolve issues efficiently
- Processed cash and EFTPOS transactions; completed daily reconciliations
- Managed inventory restocking and coordinated delivery schedules
- Maintained store cleanliness and consistent presentation standards
- Trained and supervised new staff to support service quality and team performance
Store Manager
Gelato Messina
07.2024 - 12.2024
- Oversaw daily store operations to ensure smooth service and staff efficiency
- Managed rosters, inventory control, and store budget including COGS
- Supervised staff performance, including hiring, onboarding, and ongoing training
- Ensured compliance with safety, cleanliness, and maintenance standards
- Handled daily banking, reconciliations, and financial reporting with accuracy
Administrative Assistant
Black Ops Security
01.2022 - 08.2022
- Prepared and issued client invoices accurately and in a timely manner
- Managed staff payroll records and processed associated invoicing
- Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook
- Liaised with clients via phone and email regarding scheduling and account matters
- Performed general administrative duties, including basic bookkeeping and data entry
Web Designer and Social Media Content Creator
Affluent Digital
12.2021 - 08.2022
- Designed and maintained websites with SEO and UX focus
- Generated leads through cold calling and email outreach
- Managed social media content and client engagement
- Updated Google My Business profiles for visibility
- Liaised with clients and supported admin tasks
- Handled invoicing and basic bookkeeping
- Skilled in web design, Microsoft Office, CRM, and SEO tools
Customer Service Representative
Tonys Pizza and Pasta
05.2019 - 05.2022
- Managed in-store and phone orders with a customer-first approach
- Processed payments and maintained store presentation
- Assisted with restocking, food prep, and cleanliness
- Resolved customer issues and guided menu choices
- Trained new staff to maintain service quality
Education
Bachelor of Laws / Bachelor of Business -
University of Wollongong
Wollongong, NSW11-2027
Higher School Certificate (ATAR) -
St Patricks College Sutherland
Sutherland, NSW12-2021
Recipient of 2015 School Dux Award -
Oyster Bay Public School
Oyster Bay, NSW12-2015
Skills
- Clear and professional written and verbal communication
- Client service and polished front-of-house presentation
- Strong attention to detail and accuracy
- Effective time management and task prioritisation
- Confidentiality and handling of sensitive information
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Skilled in Google Suite (Docs, Sheets, Gmail, Drive)
- Administrative support including invoicing and records management
- Critical thinking and sound judgment
- Calm and resourceful problem-solving
- Quick learner with strong initiative
- Collaborative team approach and adaptability
Timeline
Store Manager
Gelato Messina
07.2024 - 12.2024
Customer Service Team Leader (3+ Years)
Gelato Messina
05.2022 - Current
Administrative Assistant
Black Ops Security
01.2022 - 08.2022
Web Designer and Social Media Content Creator
Affluent Digital
12.2021 - 08.2022
Customer Service Representative
Tonys Pizza and Pasta
05.2019 - 05.2022
Bachelor of Laws / Bachelor of Business -
University of Wollongong
Higher School Certificate (ATAR) -
St Patricks College Sutherland
Recipient of 2015 School Dux Award -
Oyster Bay Public School
Availability
- Available immediately
- Monday: All day
- Wednesday: 12pm onwards
- Thursday - Sunday: All day
- Full time during university breaks
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