Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlin Eades

6 Church Ave ,WA

Summary

My name is Kaitlin Eades, I live in Kojonup, I have been here for over 10 years now with my beautiful partner Lachlan and our 2 beautiful kids. My daughter Rasheeda, who is 8 and my son Avery is 4. Hobbies outside of work, I love my sporting life Netball/football also spending time with the family.

I am a motivated individual who is currently seeking opportunities in which will allow me to grow professionally, while effectively utilising my Versatile skill set to help promote corporate mission and exceed team goals. You will find me to be a successful Team member and Leader as i strive to Excel in all aspects of my work.

I have had many jobs and roles through out my time within the Commonwealth Bank as well as outside of the Bank. I have been with CBA for 9 + years, My time with CBA has been nothing but an amazing and enjoyable ride, one I certainly cannot get off. I have had amazing Branch Managers and Team leaders in my time with in the Commonwealth Bank those I still keep in contact with and look up to as I continue to grow my career within CBA.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Direct Banking

Commonwealth Bank
10.2022 - Current
  • Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
  • Led successful initiatives aimed at boosting customer loyalty through excellent service experiences every time they interacted with the call center agents.
  • Managed high-volume call center tasks, maintaining professionalism and exceptional customer service under pressure.
  • Managed high-volume call center tasks, maintaining professionalism under pressure and prioritizing customer needs.

Customer Banking Specialist

Commonwealth Bank
02.2018 - Current
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Educated staff on organizational mission and goals to help employees achieve success.

Bank Teller

Commonwealth Bank
04.2015 - 02.2018
  • Managing transactions and ensuring seamless customer experiece
  • Educated customers on use of banking website and mobile apps.
  • Balanced cash drawers accurately at the end of each shift
  • Answered customer inquiries regarding account balances, transaction, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Customer Service

Chicken Treat
01.2013 - 03.2015
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Customer Service /Customer Service Representative

Shire of Katanning
02.2012 - 11.2012
  • Delivered superior customer service and handles client requests.
  • Provided customer service on accounts and resolved problems
  • Provided outstanding customer service, addressing guest concerns promptly and professionally.

Education

High School Diploma -

Katanning Senior High
Katanning, WA
11-2014

Skills

  • Communication
  • Decision-making
  • Cash handling and management
  • Branch operations
  • Transactions
  • Bank services
  • Coaching and mentoring
  • Team leadership
  • Customer service
  • Problem-solving
  • Team motivation
  • Teamwork and collaboration

Certification

  • Certificate IV in Business
  • Certificate III in Business
  • Tier 2 Personal Advice Deposit Products General advice & General Insurance
  • BEST OF THE BEST AWARD 2018 Ultimate Success
  • BEST OF THE BEST AWARD 2019 Ultimate Success

Timeline

Direct Banking

Commonwealth Bank
10.2022 - Current

Customer Banking Specialist

Commonwealth Bank
02.2018 - Current

Bank Teller

Commonwealth Bank
04.2015 - 02.2018

Customer Service

Chicken Treat
01.2013 - 03.2015

Customer Service /Customer Service Representative

Shire of Katanning
02.2012 - 11.2012

High School Diploma -

Katanning Senior High

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Kaitlin Eades