Kaitlin Fergus
St Kilda
Summary
Dynamic and adaptable professional with great customer service and relationship building, notably at Priceline Pharmacy. Excelled in team collaboration and demonstrated exceptional attention to detail, significantly enhancing customer satisfaction. Skilled in inventory management and adept at creating educational and engaging environments across various roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Cashier
Kelsie Luo
03.2022 - Current
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Educated customers on medications and over-the-counter products, promoting health awareness within the community.
Babysitter
Olivia Buxton
02.2022 - Current
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Communicated positively with children and guardians.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Cafe Server
Alessi Limani
01.2022 - 02.2022
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
- Contributed to team success by working collaboratively with other servers and kitchen staff.
Education
High School Diploma -
Caulfield Grammar School
217 Glen Eira Rd, St Kilda East VIC 3183 12-2024
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Active listening
- Adaptability and flexibility
- Relationship building
Accomplishments
- Snowsports Captain
- Triple colours awarded for Snowsports
- Certificate of Excellence, Silver
Certification
- APSI level 1 Ski Instructors Certificate
- Life Saving Bronze Medallion certification
- Responsible Serving of Alcohol (RSA) certificate
Languages
English
Native or Bilingual
Interests
- Sports such as Skiing, Tennis and Football
- I enjoy helping others and giving back to the community
- Reading
- Personal Development and Self-Improvement
Timeline
Pharmacy Cashier
Kelsie Luo
03.2022 - Current
Babysitter
Olivia Buxton
02.2022 - Current
Cafe Server
Alessi Limani
01.2022 - 02.2022
High School Diploma -
Caulfield Grammar School
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