Kaitlin Gladman
Queenscliff,VIC
Summary
Dedicated to delivering exceptional customer service and ensuring utmost satisfaction. Skilled at fostering positive relationships with clients through attentive listening, problem-solving, and prompt resolution of inquiries. Skilled team player with a collaborative mindset, capable of seamlessly integrating into diverse teams to achieve common goals. Known for optimizing efficiency through effective multitasking and prioritization, consistently meeting or exceeding performance targets. Committed to upholding the highest standards of service while driving continuous improvement initiatives to enhance overall customer experience.
Overview
5
5
years of professional experience
Work History
Business Manager
Edencraft International Pty Ltd
07.2023 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Oversaw and improved deliveries through proactive coordination of daily operations.
Receptionist
Edencraft International Pty Ltd
06.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Hospitality Worker
Queenscliff Ice Cream Shop
12.2018 - 01.2019
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
Education
Certificate IV - Business
Integrity Business College
06.2024
Certificate III - Business
Integrity Business College
11.2022
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Documentation And Reporting
- Decision-Making
- Customer Relations
- Issue Resolution
- Team Building and Leadership
- Operational Oversight
- Business Administration
Timeline
Business Manager
Edencraft International Pty Ltd
07.2023 - Current
Receptionist
Edencraft International Pty Ltd
06.2021 - Current
Hospitality Worker
Queenscliff Ice Cream Shop
12.2018 - 01.2019
Certificate IV - Business
Integrity Business College
Certificate III - Business
Integrity Business College
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