Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Kaitlin Roberts

Mountain Creek,QLD

Summary

Recent Psychology graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. I am a highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a responsible and motivated student ready to apply education in the workplace.

Overview

3
3
years of professional experience

Work History

Support Worker

Independent
Sunshine Coast, QLD
02.2024 - Current
  • Provide social support for clients through exposure to social situations and skills development
  • Actively encourage service users to make decisions about their own lives where appropriate
  • Provide emotional and practical support to vulnerable adults and children
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques
  • Organised leisure activities for clients in the community
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship

Student Placement

Headspace
Maroochydore, QLD
03.2024 - 06.2024
  • I diligently absorbed information about the workings of Headspace as a student, effectively immersing myself in all aspects of its day-to-day operations.
  • Shadowed initial appointments with young people
  • Attended case review meetings, which included complex case reviews, professional development sessions, and other meetings with clinicians/workers
  • Designed an activity program primarily for neurodivergent youth, contributing to the services offered at Headspace
  • Created a comprehensive database of service referral options to enhance support for young people requiring additional resources at Headspace.
  • Enhanced my research and data collection skills

Administration Officer

Queensland Health
Sunshine Coast, QLD
11.2022 - Current
  • Worked in a variety of settings including maternity outpatient care, sexual health, and surgical care (inpatients)
  • I admitted and discharged patients and checked people in and out of their appointments
  • When working on the ward, I liaised with nurses, doctors, and patients to ensure care is optimal
  • Competent in iEMR, HBCIS, and Office 365
  • Interacting with patients and their families also requires a high level of professionalism, as well as compassion in a hospital setting
  • I am often thanked by patients for the level of service they received
  • Ensured that all incoming calls were answered promptly in a professional manner
  • Facilitated meetings between senior doctors and other team members

Events Coordinator/Assistant

Little Teepee Slumber Parties
, QLD
11.2021 - Current
  • Little Teepee Slumber Parties is a small party hire business for children, of which I am employed to liaise with customers, organise parties and manage conflicts
  • High level of organisational skills to effectively coordinate multiple parties simultaneously
  • Provided exceptional customer service, earning praise for professionalism and friendliness
  • Resolved customer complaints in a timely manner while upholding company standards
  • Monitored inventory levels and ordered additional supplies as needed.

Outside of School Hours Care Provider

Helping Hands Network
, QLD
08.2021 - 07.2022
  • Provided care for school children after/before school hours and during school holidays
  • Implemented planned and spontaneous activities to engage children in both one-on-one interactions and group settings, fostering relationship building while enabling the development of essential social skills
  • Ensured a safe classroom environment by monitoring student behavior in accordance with school policies.
  • Adapted activities and methods to accommodate different learning styles and abilities

Education

Bachelor of Behavioral Science (Psychology) -

Queensland University of Technology
Brisbane, QLD
06.2024

Year 12 -

Siena Catholic College
Sunshine Coast, QLD
11.2020

Skills

  • Technical proficiency
  • Microsoft Office applications
  • Data entry software (JASP, SPSS)
  • Administrative Support
  • Organisation
  • Client rapport building
  • Phone and email etiquette
  • Data interpretation
  • Self-reflection
  • Teamwork and Collaboration
  • Problem-Solving
  • Analytical Skills
  • Attention to Detail

Awards

  • Blue Card (paid)
  • RSA Certificate
  • Cert II in Public Safety (Bronze Medallion Course) 2017
  • Surf Rescue Certificate 2016
  • Excellence academic, sporting and service awards
  • Year 11 selected leader
  • Year 12 House Captain
  • COVID-19 Vaccinations (up to date with boosters)

References

  • Bianca, Line Manager (Sunshine Coast University Hospital), SC-SCC-IPU-ADMINCOORDINATOR@health.qld.gov.au
  • Kerri, Little Teepee Slumber Parties Manager, 0409057769

Timeline

Student Placement

Headspace
03.2024 - 06.2024

Support Worker

Independent
02.2024 - Current

Administration Officer

Queensland Health
11.2022 - Current

Events Coordinator/Assistant

Little Teepee Slumber Parties
11.2021 - Current

Outside of School Hours Care Provider

Helping Hands Network
08.2021 - 07.2022

Bachelor of Behavioral Science (Psychology) -

Queensland University of Technology

Year 12 -

Siena Catholic College

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Kaitlin Roberts