Kaitlin Robertson

Responsibilities:
• Delivered high-quality frontline customer service, acting as a key first point of contact for a diverse range of guests and stakeholders in a fast-paced, high-volume environment.
• Responded to enquiries and resolved issues promptly and professionally, exercising sound judgement to support positive service outcomes and maintain guest satisfaction.
• Managed competing priorities and multiple concurrent tasks while maintaining accuracy, professionalism, and strong attention to detail under pressure.

Achievements:
• Promoted to Team Leader in recognition of strong performance, reliability, and leadership capability.
• Built strong stakeholder engagement and communication skills in a high-volume customer-facing environment.

Responsibilities:
• Contributed to a university-industry placement project with the NSW Department of Education focused on addressing a contemporary education policy challenge relating to AI literacy, academic integrity, and digital citizenship in schools.
• Undertook in-depth policy, academic, and stakeholder research to support the development of evidence-based recommendations for the expansion of the All My Own Work program.
• Analysed government frameworks, emerging AI governance issues, and education policy trends to identify practical, scalable solutions aligned with departmental priorities and implementation considerations.
• Supported the development of strategic policy recommendations, implementation approaches, and client-facing deliverables, including written reports and presentation materials for government stakeholders.
• Collaborated within a multidisciplinary project team to synthesise complex evidence, evaluate policy options, and contribute to the delivery of a practical, research-informed response to a real-world departmental brief.

Achievements:
• Helped develop a policy solution for a real-world NSW Department of Education challenge by contributing to evidence-based recommendations to strengthen AI literacy, academic integrity, and responsible technology use in schools.
• Contributed to the design of a scalable expansion model for the All My Own Work program, supporting earlier intervention and improved student capability development across primary and secondary education.
• Strengthened policy analysis, strategic problem-solving, and stakeholder communication skills through the delivery of a client-facing project aligned with contemporary education reform priorities.

Responsibilities:
• Developed and implemented strategic communications initiatives to enhance organisational visibility and engagement across key target audiences.
• Conducted research and used audience insights to inform effective communication strategies and support evidence-based campaign planning.
• Produced clear, engaging multimedia content, including social media posts, videos, and visual materials, to support organisational campaigns and outreach objectives.
• Monitored and analysed campaign performance metrics to evaluate effectiveness, identify trends, and refine communication approaches for improved outcomes.

Achievements:
• Contributed to increased audience reach and improved online engagement through the delivery of targeted, audience-focused digital communications.
• Enhanced the quality and consistency of organisational communications through the creation of engaging multimedia content across multiple platforms.

Responsibilities:
• Acted as the primary front-of-office representative, providing professional reception and administrative support as the first point of contact for students, staff, visitors, and external stakeholders.
• Managed enquiries, appointments, and room bookings, ensuring timely responses, accurate scheduling, and efficient coordination of front-office operations.
• Processed cash and EFTPOS payments, maintained accurate transaction records, and reconciled payments with a strong focus on accuracy, accountability, and attention to detail.
• Handled sensitive information with discretion and maintained confidentiality while supporting records management and secure administrative processes.
• Supported broader office operations through the delivery of organised, reliable, and responsive administrative assistance in a fast-paced environment.

Achievements:
• Built strong administrative and stakeholder communication skills in a busy front-office environment.
• Demonstrated reliability, discretion, and attention to detail in handling payments and confidential records.

Responsibilities:
• Supported internal and external stakeholder engagement by assisting with donor relations and coordinating meetings with external donors to strengthen organisational partnerships.
• Coordinated volunteer support for the annual Voices for Justice fundraising event, contributing to smooth event delivery and resolving operational issues in a fast-paced environment.
• Maintained accurate donor records and database information, handling confidential information with discretion and supporting effective donor management processes.
• Prepared briefing materials, meeting notes, and administrative documentation to support senior staff during donor engagement and strategic discussions.
• Reviewed donor and program data to support reporting, identify trends, and inform future fundraising and engagement strategies.

Achievements:
• Supported the successful delivery of the Voices for Justice fundraising dinner, contributing to an event that raised over $1 million.
• Strengthened stakeholder engagement and donor relations skills in a high-profile advocacy and fundraising environment.
• Demonstrated strong organisational skills, professionalism, and discretion in supporting senior staff and managing confidential information.

Responsibilities:
• Led and coordinated the Student Ambassador team, providing direction and support to ensure professional, consistent representation of The Women’s College across recruitment and engagement activities.
• Represented the College at Open Days, campus tours, and major events, acting as a key point of contact for prospective residents, families, and external stakeholders.
• Supported the planning and delivery of student recruitment and community engagement events, ensuring smooth operations and a positive attendee experience.
• Responded to enquiries from prospective residents and families, providing clear, accurate, and engaging information about College life, admissions, and student opportunities.
• Collaborated with staff and student leaders to support outreach initiatives, strengthen stakeholder engagement, and contribute to resident recruitment objectives.

Achievements:
• Led a successful Open Day event attended by 135 prospective residents, contributing to strong student engagement and recruitment outcomes.
• Managed the Student Ambassador team across multiple Open Days and College events, demonstrating leadership, coordination, and reliability.
• Attended and represented the College at all key recruitment and community events, helping deliver a professional and welcoming experience for stakeholders.

Responsibilities:
• Developed written and multimedia content for digital platforms to support audience engagement and promote College initiatives.
• Assisted with the planning and coordination of social media content to ensure timely and consistent campaign delivery.
• Supported marketing activities for The Women’s College 2023 Film Fest, contributing to event promotion and audience outreach.
• Managed competing priorities effectively to meet campaign deadlines in a fast-paced environment.

Achievements:
• Helped deliver a successful marketing campaign for The Women’s College 2023 Film Fest, contributing to a sold-out event.
• Created reusable marketing templates and resources to streamline future campaign delivery and support continuity for the following year.
• Strengthened digital content creation and campaign coordination skills in a deadline-driven environment.Created engaging written and multimedia content for digital platforms to enhance audience interaction.

Responsibilities:
• Planned and delivered student engagement and professional development events, supporting participation, collaboration, and meaningful discussion on international affairs and policy-related topics.
• Managed event logistics, budgets, and administrative coordination to ensure smooth and effective delivery of society initiatives.
• Promoted events through social media and member communications, supporting increased awareness, attendance, and ongoing engagement.
• Liaised with internal and external stakeholders, including partner organisations, guest speakers, and university communities, to coordinate events and strengthen professional networks.
• Used Microsoft Office applications, including Word, Excel, and PowerPoint, to support event planning, budgeting, communications, and reporting requirements.

Achievements:
• Organised and delivered a successful roundtable discussion with Human Rights Watch, securing the collaboration through proactive stakeholder engagement and existing professional networks.
• Increased event reach by attracting Young Diplomats Society members and university students from USYD, UNSW, and UTS.
• Strengthened the Society’s profile and external engagement through the delivery of a high-quality, cross-university event.