Kaitlin Scott
Barnawartha
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Ampol Foodary
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Manager
Hungry Jacks
08.2022 - 08.2023
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Maintain a clean and organised inventory and created displays of rotating stock and accessories
- Actively stay informed about the latest sales/promotions offerings and loyalty programs
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Maintains staff by recruiting, selecting, orienting, and training employees
- Ensures a safe, secure, and legal work environment
- Develops personal growth opportunities
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Console Representative
BP Barnawartha
11.2021 - 07.2022
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Maintain a clean and organised inventory and created displays of rotating stock and accessories
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Actively stay informed about the latest sales/promotions offerings and loyalty programs
- Happily, guided customers through the process of successfully using and maintaining store facilities
- Actively maintained completion of shift paperwork and store duties
Front of House
Cafe One
11.2021 - 06.2022
- Actively demonstrated high quality service while creating and preparation of customer orders
- Maintain a clean and organised inventory and create displays of rotating stock
- Actively stay informed about the latest sales/promotions offerings and loyalty programs
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Actively demonstrated high respect when serving orders to customers
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.
Console Representative
BP Young
06.2021 - 11.2021
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Maintain a clean and organised inventory and created displays of rotating stock and accessories
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Actively stay informed about the latest sales/promotions offerings and loyalty programs
- Happily, guided customers through the process of successfully using and maintaining store facilities
- Actively maintained completion of shift paperwork and store duties
Console Representative
BP North Albury
09.2020 - 06.2021
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Maintain a clean and organised inventory and created displays of rotating stock and accessories
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Actively stay informed about the latest sales/promotions offerings and loyalty programs
- Happily, guided customers through the process of successfully using and maintaining store facilities
- Actively maintained completion of shift paperwork and store duties
Parts and Service Team member
Repco
07.2020 - 04.2021
- Meticulously handled POS system transactions including credit, cash exchanges, returns and refunds to ensure seamless and accurate cash flow
- Maintain a clean and organised inventory and created displays of rotating stock and accessories
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Actively demonstrated high quality and responsibility when handling and delivering customers products
- Demonstrated high quality of active listening while resolving customer enquiries and requirements of certain products
Production Worker
Midfield Meats
12.2018 - 06.2020
- Actively demonstrated high quality of secure vacuum sealing of fresh cut meats into product bags
- Maintained a clean and hygienic work station in order to produce fresh and clean quality cuts of meat
- Demonstrated high quality of responsibility when placing in warm disinfected water to ensure the production line ran smoothly
Front of House
Valentine's Bakehouse
01.2017 - 11.2018
- Maintain a clean and organised inventory and create displays of rotating stock
- Actively stay informed about the latest sales/promotions offerings and loyalty programs
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cashflow
Kitchenhand/Waitress
Urban Graze
05.2017 - 07.2018
- Actively demonstrated high quality service while creating and preparation of customer orders
- Maintain a clean and organised inventory and create displays of rotating stock
- Actively stay informed about the latest sales/promotions offerings and loyalty programs
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Actively demonstrated high respect when serving orders to customers
Retail Sales Assistant
Trade Secret
09.2016 - 02.2018
- Maintain a clean and organised inventory and created displays of rotating stock and accessories
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Actively stay informed about the latest sales/promotions offerings and loyalty programs
- Happily, guided customers through the process of successfully using and maintaining store facilities
- Actively maintained completion of shift paperwork and store duties
Barista/Customer Service
Muffin Break
10.2015 - 05.2017
- Meticulously handled POS system transactions including credit, cash, refunds, returns to ensure seamless and accurate cash flow
- Actively demonstrated high quality service while creating and preparation of customer orders
- Actively demonstrated high service while delivering orders to customers
- Actively maintained completion of shift paperwork and store duties
- Actively stay informed about the latest sales/promotions offerings and loyalty programs
Customer Service/Manager
KFC
01.2014 - 05.2017
- Actively stay informed about the latest sales/promotions offerings and loyalty programs
- Meticulously handled POS system transactions including credit, cash, refunds, returns to ensure seamless and accurate cash flow
- Actively demonstrated high quality service while creating and preparation of customer orders
- Actively demonstrated high respect when creating and dividing up the workload evenly
- Demonstrated respect and active listening skills while resolving communication problems
- Demonstrate high knowledge and responsibility when organizing and planning rosters
Education
Certificate III - Completion of Certificate III in Community Services
National Training and Solutions
Albury, New South Wales11.2020
High School - Completion of Year 12
James Fallon High School
Albury, New South Wales12.2017
Skills
- Prioritisation
- Time Management
- Flexibility
- Organisation
- Communication
- Attention to detail
- Responsibility
- Team leadership
- Strong work ethic
- Innovation and creativity
- POS terminal operation
- Equipment cleaning
Awards
> Full Drivers Licence
> Certificate III in Community Services.
> National Police Check.
> Victorian Working with Children's Check.
Timeline
Customer Service Representative
Ampol Foodary
09.2023 - Current
Manager
Hungry Jacks
08.2022 - 08.2023
Front of House
Cafe One
11.2021 - 06.2022
Console Representative
BP Barnawartha
11.2021 - 07.2022
Console Representative
BP Young
06.2021 - 11.2021
Console Representative
BP North Albury
09.2020 - 06.2021
Parts and Service Team member
Repco
07.2020 - 04.2021
Production Worker
Midfield Meats
12.2018 - 06.2020
Kitchenhand/Waitress
Urban Graze
05.2017 - 07.2018
Front of House
Valentine's Bakehouse
01.2017 - 11.2018
Retail Sales Assistant
Trade Secret
09.2016 - 02.2018
Barista/Customer Service
Muffin Break
10.2015 - 05.2017
Customer Service/Manager
KFC
01.2014 - 05.2017
High School - Completion of Year 12
James Fallon High School
Certificate III - Completion of Certificate III in Community Services
National Training and Solutions
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