Kaitlin Stevenson
Southbank
Overview
8
8
years of professional experience
Work History
Customer Experience Coordinator
ABN Group
07.2024 - 11.2024
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Created, maintained and entered information into database.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Pharmacy Assistant
Kapadia Amcal Pharmacy
02.2024 - 07.2024
- Updated computer system with current customer, payment and inventory information.
- Trained new pharmacy staff on computer system and drug management protocols.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
Bartender
Moonee Valley Racecourse
02.2024 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Helped management plan and serve bar menu exceeding customer expectations.
Pharmacy Support Worker
National Health Service
08.2016 - 09.2023
- Participated in professional development and training opportunities to enhance clinical skills.
- Collaborated with other professionals to plan and coordinate care for clients.
- Ensuring that stock levels are maintained, products are correctly labelled and items are stored appropriately.
- Picking and packing medications based on orders from pharmacies and hospitals ensuring accuracy across all orders.
Waterfront Director
Camp Half Moon
06.2018 - 08.2022
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Education
Higher National Diploma - Coaching And Developing Sport
Glasgow Clyde College
Scotland, UK05-2022
High School Diploma -
Lourdes Secondary School
Scotland, UK06-2016
Skills
- Problem-solving
- Time management abilities
- Adaptability
- Date entry
- Attention to detail
- Effective communication
- Multitasking
- Strong time management
Timeline
Customer Experience Coordinator
ABN Group
07.2024 - 11.2024
Pharmacy Assistant
Kapadia Amcal Pharmacy
02.2024 - 07.2024
Bartender
Moonee Valley Racecourse
02.2024 - 07.2024
Waterfront Director
Camp Half Moon
06.2018 - 08.2022
Pharmacy Support Worker
National Health Service
08.2016 - 09.2023
Higher National Diploma - Coaching And Developing Sport
Glasgow Clyde College
High School Diploma -
Lourdes Secondary School
Similar Profiles
Ava GoodallAva Goodall
Disability Support Worker at ABN GroupDisability Support Worker at ABN Group
Jenny NguyenJenny Nguyen
Account Receivable Officer at ABN GroupAccount Receivable Officer at ABN Group
Maddison GrigoriouMaddison Grigoriou
Product Release Coordinator at ABN GroupProduct Release Coordinator at ABN Group
KRITIK CHOPRAKRITIK CHOPRA
MERCHANDISER/ RETAIL ASSISTANT at TPF SportsMERCHANDISER/ RETAIL ASSISTANT at TPF Sports
Bence SzaboBence Szabo
Lighting Technician at Production Resource GroupLighting Technician at Production Resource Group