Kaitlin Stevenson
Southbank
Overview
8
8
years of professional experience
Work History
Customer Experience Coordinator
ABN Group
07.2024 - 11.2024
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Created, maintained and entered information into database.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Pharmacy Assistant
Kapadia Amcal Pharmacy
02.2024 - 07.2024
- Updated computer system with current customer, payment and inventory information.
- Trained new pharmacy staff on computer system and drug management protocols.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
Bartender
Moonee Valley Racecourse
02.2024 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Helped management plan and serve bar menu exceeding customer expectations.
Pharmacy Support Worker
National Health Service
08.2016 - 09.2023
- Participated in professional development and training opportunities to enhance clinical skills.
- Collaborated with other professionals to plan and coordinate care for clients.
- Ensuring that stock levels are maintained, products are correctly labelled and items are stored appropriately.
- Picking and packing medications based on orders from pharmacies and hospitals ensuring accuracy across all orders.
Waterfront Director
Camp Half Moon
06.2018 - 08.2022
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Education
Higher National Diploma - Coaching And Developing Sport
Glasgow Clyde College
Scotland, UK05-2022
High School Diploma -
Lourdes Secondary School
Scotland, UK06-2016
Skills
- Problem-solving
- Time management abilities
- Adaptability
- Date entry
- Attention to detail
- Effective communication
- Multitasking
- Strong time management
Timeline
Customer Experience Coordinator
ABN Group
07.2024 - 11.2024
Pharmacy Assistant
Kapadia Amcal Pharmacy
02.2024 - 07.2024
Bartender
Moonee Valley Racecourse
02.2024 - 07.2024
Waterfront Director
Camp Half Moon
06.2018 - 08.2022
Pharmacy Support Worker
National Health Service
08.2016 - 09.2023
Higher National Diploma - Coaching And Developing Sport
Glasgow Clyde College
High School Diploma -
Lourdes Secondary School
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