Kaitlyn Black
Woodridge,QLD
Summary
Dedicated Senior Support Worker with almost 6 years of experience in youth engagement and development. Proven expertise in program planning, mentorship, and crisis intervention. Adept at fostering team collaboration and achieving impactful results, with a strong ability to adapt to evolving needs. Reliable and empathetic, with excellent communication, leadership, and conflict resolution skills. Passionate about supporting and assisting other. Seeking a career change to leverage my skills in a new and challenging environment while still utilizing skills I have learn from my previous experience.
Overview
10
10
years of professional experience
Work History
House Manager
DCC Industry Group Pty Ltd
Ipswich, QLD
10.2025 - Current
- Supervised staff, providing training and support to enhance performance quality.
- Fostered effective communication among staff members to promote teamwork and collaboration.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Managed daily operations of residential facilities, ensuring compliance with health and safety regulations.
- Co-ordinated care plans for up to 4 clients at a time, addressing individual needs and enhancing quality of life.
- Provided emotional support to youth, fostering a safe and nurturing environment.
- Documented behavioural incidents accurately, contributing to ongoing assessments of client progress.
- Trained new staff on policies, procedures, and effective youth engagement techniques.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, de-escalating situations while ensuring the safety of all involved parties.
Bar Gaming Attendant
Fitzy's Pub Family Restaurant
Brisbane, QLD
07.2025 - Current
- Monitored gaming areas to ensure compliance with safety and operational standards.
- Assisted customers with inquiries and provided information on gaming options and rules.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Maintain cleanliness of bar area, ensuring compliance with health standards.
- Mix and serve beverages according to recipes and customer preferences.
- Monitor alcohol consumption, promoting responsible drinking practices among patrons.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Senior Youth Worker
Safe Places for Children
Brisbane, QLD
07.2024 - 04.2025
- Completing efficiently case management tasks such as rostering, case planning and case inductions
- Providing on call support and professional advice, assisting with post-crisis support
- Liaison with key support agencies
- Leadership of a team of youth worker professionals and facilitation of team meetings
- Ensure delivery of high quality care leading to positive outcomes for the child, such as building relationships and life skills, engaging in education and improved health and hygiene
- Work within organisational policies, procedures and values and contribute to continual improvement of company services
- On call duties providing support over the phone assistance to youth workers on the floor, additionally being available to attend shift as required to provide support or complete a shift
- Developed strategies to address challenging behaviours in youths while maintaining a positive group dynamic.
- Supervised a team of junior youth workers, providing training and support as needed for their success in the role.
- Provided crisis intervention services when necessary, connecting youths with appropriate mental health resources during times of acute stress or trauma.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Support Worker
Procare
06.2024 - 07.2024
- Maintain the privacy and confidential of Children, Families, Team Members and Organisation at all times following the Procare Privacy, Confidentiality and Record Keeping policy
- Contribute to the Workplace Health and Safety within the organisation by seeking support, reporting risks, hazards and incidents through Procare reporting functions, following the relevant Workplace Health and Safety Policy and Incident Reporting Policy
- Communicate positively and effectively with colleague's and stakeholders, represent Procare when communicating with stakeholders through work related duties
- Attending all meetings and participating in other relevant forums
- Assisted clients with daily living needs to maintain self-esteem and general wellness while helping to reach individual progression and increase social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Family / Residential Care Support Worker
YCSS
03.2024 - 06.2024
- Maintain the privacy and confidential records of Children, Families, Team Members and Organisation at all times following the YCSS Privacy, Confidentiality and Record Keeping policy
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Contribute to the Workplace Health and Safety within the organisation by seeking support, reporting risks, hazards and incidents through YCSS reporting functions, following the YCSS Workplace Health and Safety Policy and YCSS Incident Reporting Policy as directed by YCSS Leadership Team and assigned rosters attend family homes to provide support to families utilising a professional practice model
- Provide intensive personal support through a range of interpersonal and life skills ensuring a safe and supportive environment for the family
- Demonstrating through role modelling, therapeutic programs and positive relationships, deliver day to day support to families following YCSS policies, procedures, care management documentation and frameworks ensuring that care is personalised
- Provide advocation and support to families to assist in developing routines, plan daily activities and schedules based on need, problem solve, implement safety planning, utilise behaviour management strategies to assist families in de-escalating situations
- Work with families to build support networks and relationships with external stakeholders to support all parties
- Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
- Efficently aided with house hold duties, running errands, , and completed weekly grocery shopping while staying within budget
Residential Team Leader CYF
Southern Cross Support Services
08.2023 - 04.2024
- Provide the day-to-day care of all children in the residential care setting
- Assist children to learn life skills in a planned and supportive environment
- Maintain a high level of confidentiality regarding the children's information and history
- Enhanced team communication by organizing weekly staff meetings and providing clear expectations for each team member's role.
- Streamlined daily operations with efficient scheduling and task delegation, ensuring timely completion of responsibilities.
- Create a positive, open and supportive team culture
- Participate in the planning, implementation and management of strategies to support the needs of children
- Promoted a culture of continuous improvement within the team by encouraging feedback from staff members and implementing changes based on their suggestions.
- Undertake necessary administrative reporting and tasks as required
- Focus on the child's positive behaviours through praise and encouragement
- Mentored new hires in job duties, company policies, and best practices to ensure seamless integration into the residential team dynamic.
- Improved resident satisfaction by implementing personalized care plans and conducting regular follow-up meetings.
Residential Case Management CYF – Acting
Southern Cross Support Services
10.2023 - 11.2023
- Comprehensively complete case management tasks such as rostering, case planning and case inductions
- Providing on call support and professional advice to my team and anyone in need
- Self-motivated, with a strong sense of personal responsibility.
- Liaison with key support agencies
- Supervision of a team of youth worker professionals, facilitation of team meetings and performance management, where necessary
- Ensure delivery of high quality care leading to positive outcomes for the child, such as building relationship and life skills, engaging in education and improved health and hygiene
- Work within organisational policies, procedures and values and contribute to continual improvement of company services
- Worked flexible hours across night, weekend, and holiday shifts.
- Coordinated mental health care for residents, collaborating with therapists and psychiatrists on treatment plans.
- Conducted regular home visits, assessing living conditions and addressing any concerns promptly.
- Provided compassionate support during difficult times such as family emergencies or behavioral crises among residents.
- Managed caseload to satisfy multiple patients with diverse needs.
Residential Care Worker CYF
Southern Cross Support Services
05.2022 - 08.2023
- Responsible for the daily care and well-being of young people with disabilities in out-of-home care
- Following WPHS Procedures within the services
- Adhere to workplace policies
- Ensure confidentiality for all clients
- Teach young people wrong from right
- Ensure safe transport of young people in care
- Participate and engage as a team member for the best interests of the young people
- Support young people during crisis to return to baseline
- Keep accurate records of clients respectively
Youth Mentor – Self-employed
Time For Teens
04.2022 - 07.2023
- Responsible for in home care, and community access supervision of young people ages ranging from 2 years – 17 years
- Responsible for school/day-care drop off and pick up
- Created personalised routines for each child to support their emotional well-being, personal growth and development
- Supported teenagers disengaged from school to re-engage or find alternative programs
- Forged strong relationships with the children that ensure they felt safe and protected
- Engaged with children in activities
- Supported children to settle into bed and fall asleep
- Encouraged independence within children and young people while remaining present and available
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Collaborated with fellow mentors to create consistency in program delivery across all areas of focus.
- Connected youths with relevant resources such as scholarships or internships, enhancing their future opportunities for success.
- Kept case files updated, accurate and aligned with requirements.
Babysitter - Casual
Coastal Babysitters
04.2022 - 05.2022
- Responsible for in home care of children ages ranging from 5-months – 13 years
- Responsible for school pick up and afternoon routine, including homework support
- Followed routines for each child to support their emotional wellbeing
- Forged strong relationships with the children that ensure they felt safe and protected
- Engaged with children in activities and play
- Supported children to settle into bed and fall asleep
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Provided first aid and care during emergencies, ensuring child safety at all times.
Residential Youth Worker - PPT
Churches of Christ Queensland
01.2020 - 02.2022
- Responsible for the daily care and well-being of young people in out-of-home care
- Following WPHS Procedures & Policies within the services
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
- Maintained confidentiality for all clients & sensitive resident information in accordance with HIPAA regulations.
- Organising & ensure safe transport of young people in care
- Participate and engage as a team member for the best interests of the young people
- Support young people during crisis to return to baseline
- Keep accurate records of clients respectively
- Improved residents' emotional well-being through compassionate counselling and support during challenging situations.
- Contributed to a supportive residential atmosphere by modeling healthy behaviours and boundaries for residents to emulate which allowing them to learn wrongs and rights
Goods Flow Logistics & Customer Relations – PPT
IKEA Logan
10.2017 - 03.2020
- Responsible for packing orders and ensuring goods are of acceptable quality
- Following strict safety and security policies
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Responsible for positive customer service experiences
- Enhanced customer relations through empathetic communication techniques during difficult financial situations.
- Resolved customer complaints efficiently, resulting in improved customer relations loyalty
- Fire warden duties
- Handling sales and operating cash registers
- Processed returns and exchanges with professionalism, adhering to company policies while maintaining excellent customer relations.
Child Carer (Babysitter)
Private Employer
07.2016 - 10.2017
- Responsible for in home care of 2 children aged 7 and 2
- Planning and organising daily school and family daycare pick up
- Developed routines for each child's needs and to support their emotional wellbeing
- Forged strong relationships with the children that ensure they felt safe and protected
- Assisted in homework completion and provided new ways of learning how to read and spell
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Demonstrated the ability to negotiate ways around unappealing activities
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Education
Bachelor of Criminology and Criminal Justice - Social Services
Griffith University
Brisbane, QLD12.2023
Restorative Justice Practitioner Certification - Criminal Justice
Griffith University
Brisbane12.2018
Senior High School Certificate -
Bray Park State High School
Brisbane12.2015
Certificate 1 in Information, Digital Media and Technology -
TAFE QLD
QLD10.2015
Skills
- Strong communication & decision-making skills
- Enthusiastic & Compassionate
- Excellent relationship building skills
- Collaborate and independent worker
- Conflict de-escalation
- Advocacy
- Therapeutic Crisis Intervention Trained
- Sanctuary Model Trained
- Diabetes Trained
- Experience within SILS care environment
- Mental health support
- Family engagement
Timeline
House Manager
DCC Industry Group Pty Ltd
10.2025 - Current
Bar Gaming Attendant
Fitzy's Pub Family Restaurant
07.2025 - Current
Senior Youth Worker
Safe Places for Children
07.2024 - 04.2025
Support Worker
Procare
06.2024 - 07.2024
Family / Residential Care Support Worker
YCSS
03.2024 - 06.2024
Residential Case Management CYF – Acting
Southern Cross Support Services
10.2023 - 11.2023
Residential Team Leader CYF
Southern Cross Support Services
08.2023 - 04.2024
Residential Care Worker CYF
Southern Cross Support Services
05.2022 - 08.2023
Youth Mentor – Self-employed
Time For Teens
04.2022 - 07.2023
Babysitter - Casual
Coastal Babysitters
04.2022 - 05.2022
Residential Youth Worker - PPT
Churches of Christ Queensland
01.2020 - 02.2022
Goods Flow Logistics & Customer Relations – PPT
IKEA Logan
10.2017 - 03.2020
Child Carer (Babysitter)
Private Employer
07.2016 - 10.2017
Certificate 1 in Information, Digital Media and Technology -
TAFE QLD
Bachelor of Criminology and Criminal Justice - Social Services
Griffith University
Restorative Justice Practitioner Certification - Criminal Justice
Griffith University
Senior High School Certificate -
Bray Park State High School
Hobbies and Interests
- Mental health and mindfulness
- Community safety
- Giving a helping hand
- Caring for animals and people
- Writing and creativity