Kaitlyn Coulton
Melbourne,VIC
Summary
Customer-centric, team-oriented and hard working. Experienced in day to day business operations and social media marketing. Ready to leverage my ample skills towards a new career
While my training and experience centers around customer service, hospitality and patient care within the ophthalmic industry, my people skills, hard work and ability to adapt to any situation are transferable across many industries. I am a driven, ambitious, career-focused and seeking to obtain a position to help launch a new career.
Overview
9
9
years of professional experience
Work History
Ophthalmic Assistant/Medical Administrative Assistant
VISTAeyes Laser Eye Clinic
Elsternwick, VIC
02.2022 - Current
- Established strong work network by building and maintaining professional relationships with multiple clinics/practices throughout Melbourne.
- Triaged effectively with patients, doctors and staff members promoting high level of communication and interaction.
- Cultivated positive relationships with patients to help patients obtain best possible care.
- Verified documentation methodically to avoid critical errors.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Obtained informed consent and payment documentation from patients and filed in system.
- Maintained a neat and aesthetically pleasing reception area (including seasonal decorations)
- Managed office phone lines by checking voicemail, returning calls and directing messages to relevant team members.
- Liaised with Victoria Police, ADF and CASA regularly to aid in patient applications.
- Daily use of Mirosoft office (Outlook, Exel, Work, Powerpoint, Teams and Notes, Zedmed (medical software), gofax and latitude finance merchant portal.
Cafe Manager and Barista
Rebecca's Cafe (Trevor Nelson pty ltd.)
Port Fairy, Victoria
04.2015 - 10.2021
- Created and continually updated an online sales platform (receccascafeportfairy.squarespace.com)
- Maintained workplace social media platforms( Insagram @bespf and facebook @rebeccascafeportfairy)5
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Implemented and trained staff in using new POS systems (Kounta/lightspeed and tyro)
- Occasionally reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Collaborated with the owner to discuss future adjustments to increase sales and operational efficiency.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Supported with recruiting, interviewing and hiring staff.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
- Resolved problems or concerns to satisfaction of involved parties.
Education
Principles of Project Management - Business Administration
Udemy
Ophthalmic Assistant Course - Ophthalmology
EyeLearning
Executive Assistant Skills Certificate - Business Administration
Alison
Skills
- Employee Training & Development
- Employee scheduling
- Interviewing staff
- Social media and marketing skills
- Meeting Preparation
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Microsoft Office (365)
- Employee management
- Inventory management
- Stock take and ordering
- Creating and maintaining Supplier relationships
- Training & Development
- Customer needs assessment
- Interdepartmental Collaboration
- Office Administration
- Medical Data Collection
References
References available upon request.
Timeline
Ophthalmic Assistant/Medical Administrative Assistant
VISTAeyes Laser Eye Clinic
02.2022 - Current
Cafe Manager and Barista
Rebecca's Cafe (Trevor Nelson pty ltd.)
04.2015 - 10.2021
Principles of Project Management - Business Administration
Udemy
Ophthalmic Assistant Course - Ophthalmology
EyeLearning
Executive Assistant Skills Certificate - Business Administration
Alison
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