Kaitlyn Donnelly
Summary
With my experience in a fast-paced, customer-focused environment, I have developed strong skills that directly contribute to improving customer satisfaction. My leadership role has allowed me to create a positive, team-oriented atmosphere, and enhance my ability to multitask, problem-solve, and manage time efficiently under pressure. In addition to this, I'm currently studying a diploma in elite sport business to further strengthen my business and administration skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Hungry Jacks
09.2021 - Current
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Served as a role model for other employees by always demonstrating professional behaviour.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Developed strategies for improving operational efficiency and customer service levels.
Education
VCE Certificate -
Epping Secondary College
12-2023
Diploma - Elite Sport Business
Carlton College of Sport
06.2026
Skills
- Safety Standards
- Multitasking
- Time Management
- Ability to Work At A Fast Pace
- Teamwork
- Communication Skills
- Customer Success
- Customer Service
- Goal Focused
- Reliability
Certification
- Barista Trained Issued by Hungry Jacks
- Food Safety Supervisor Certificate Issued by Training Unlimited
- Fire Safety Certificate Issued by Australian Pacific Training Solutions
- CPR First Aid Certificate Issued by TCP Training
Timeline
Shift Supervisor
Hungry Jacks
09.2021 - Current
VCE Certificate -
Epping Secondary College
Diploma - Elite Sport Business
Carlton College of Sport
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