Kaitlyn Furze
Undergraduate - Western Sydney University
Austral,NSW
Summary
I have recently completed a Bachelor of Natural Science (Environmental Management) with majors in conservation biology and environmental consulting and I am looking to work as a field officer in a global and highly reputable company. I am eager to start a career within my area of study that has the potential of progress and commitment.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Education
Bachelor of Natural Science - Environmental Management
Western Sydney University
Hawkesbury, NSW 01.2018 - 12.2021
Certificate IV in Auslan - Auslan Language, Literature, And Linguistics
The Deaf Society of NSW
Sydney, NSW 08.2017 - 12.2017
Certificate III in Auslan - Auslan Language, Literature, And Linguistics
The Deaf Society of NSW
Parramatta, NSW 02.2017 - 06.2017
Certificate II in Auslan - Auslan Language, Literature, And Linguistics
The Deaf Society of NSW
Parramatta, NSW 07.2016 - 12.2016
Statement of Attendance in Sign Language 2 - Auslan Language, Literature, And Linguistics
The Deaf Society of NSW
Campbelltown, NSW 05.2016 - 06.2016
Statement of Attendance in Sign Language 1 - Auslan Language, Literature, And Linguistics
The Deaf Society of NSW
Campbelltown 02.2016 - 03.2016
High School Diploma -
Mount Annan Christian College
Mount Annan 01.2012 - 12.2015
Key Subjects
BIOS1027 Management of Aquatic Environments – High Distinction
AGRI1009 Wildlife Studies - Distinction
NATS2023 Integrated Science – Distinction
PUBH2007 Environmental Planning and Climate Change – High Distinction
NATS2025 Natural Science Research Methods - Distinction
ENVL2003 Landuse and the Environment – Distinction
ENVL2002 Environmental Regulation and Policy – High Distinction
NATS3015 Field Project 1 – High Distinction
ENVL3003 Environmental Risk Management – High Distinction
NATS3017 Field Project 2 – High Distinction
BUSM1008 Enterprise Leadership – Distinction
BIOS2032 Plant Physiology – High Distinction
BIOS3023 Vertebrate Biodiversity – Distinction
BIOS3017 Invertebrate Biology - High Distinction
BIOS3012 Conservation Biology - Distinction
Skills
Critical thinking skills developed to work collaboratively with both community members and professional practitioners
Ability to work across disciplines as part of a team seeking sustainable solutions to environmental problems
Competence in developing arguments from scientific, ethical and philosophical perspectives
Ability to plan and manage projects
Ability to gather, analyse and communicate technical data to others
Flexibility to work in all kinds of environments, developed through field-work experience
Work History
Team Member/Console Operator
EG Australia
Eagle Vale, NSW
01.2017 - 04.2021
- Worked different stations to provide optimal coverage and meet production goals.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Maintained productive, efficient approach to all tasks.
- Conducted monthly inventories of raw materials and components on work floor.
- Performed opening and closing procedures of store.
- Monitored customer activity and safety on forecourt and in store.
- Maintained effective merchandising and stock controls.
- Ordered and replenished store stock.
- Operated point of sale and monitored fuel and stock delivers.
- Completed delegated and additional tasks whilst serving customers and monitoring forecourt.
- Leadership, customer service and KPI focused role, responsible for team training and supervision, quality assessment, loss prevention, troubleshooting, repairs, rectification, project assembly review, operation of material moving equipment, equipment inspection, OH&S adherence, general cleaning duties, inventory control, visual merchandising, POS, EFTPOS, cash handling, open and close procedures, as well as stock dispersion, replenishment, management and control.
Store Manager/ Assisstant Manager
ICE Design Pty Ltd
Campbelltown, NSW
05.2016 - 06.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Analyzed and interpreted store trends to facilitate planning.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Retail Assistant
Kmart
Minto, NSW
11.2015 - 05.2016
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Used POS system to process sales, returns, online orders and gift card activations.
- Supported loss prevention goals by monitoring shopper behavior.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Volunteer Experience
Volunteer at Camden Public School (Deaf unit) – July 2017 – Dec 2017
Volunteer at RIDBC Alice Betteridge School – Nov 2016 – April 2017
Volunteer at Deaf Social Events via The Deaf Society of NSW – 2016 - 2017
Short-term mission (STM)/ mission trip to Zimpeto Children’s Centre, Maputo, Mozambique – 2012
Referees
Employment
Ms Sharelle Johnson
0414 528 556
Education
Volunteer
Mira Todorovic
0409 884 403
Timeline
Bachelor of Natural Science - Environmental Management
Western Sydney University
01.2018 - 12.2021
Certificate IV in Auslan - Auslan Language, Literature, And Linguistics
The Deaf Society of NSW
08.2017 - 12.2017
Certificate III in Auslan - Auslan Language, Literature, And Linguistics
The Deaf Society of NSW
02.2017 - 06.2017
Team Member/Console Operator
EG Australia
01.2017 - 04.2021
Certificate II in Auslan - Auslan Language, Literature, And Linguistics
The Deaf Society of NSW
07.2016 - 12.2016
Store Manager/ Assisstant Manager
ICE Design Pty Ltd
05.2016 - 06.2022
Statement of Attendance in Sign Language 2 - Auslan Language, Literature, And Linguistics
The Deaf Society of NSW
05.2016 - 06.2016
Statement of Attendance in Sign Language 1 - Auslan Language, Literature, And Linguistics
The Deaf Society of NSW
02.2016 - 03.2016
Retail Assistant
Kmart
11.2015 - 05.2016
High School Diploma -
Mount Annan Christian College
01.2012 - 12.2015